Tamara Webb
Hollis,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Accounting Clerk
Verizon
09.1992 - Current
- Researched customer payment inquiries and accurately processed and credited misapplied payments.
- Researched and reviewed customer refund requests in order to process accordingly.
- Data entry input
- Promptly responded to and worked with management and team members to resolve all customer account inquiries.
Cashier Team Lead
LaGuardia Community College, Long Island City
03.2004 - 08.2008
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Led cashiers and associates in providing thoughtful customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Resolved escalated customer disputes with special actions such as discounts.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Maintained stock to meet expected customer demand.
Education
No Degree - Psychology
City College of New York of The City University of New York, The
New York, NYAssociate of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
New York, NYCertificate - Medical Billing And Coding
York College of The City University of New York
Jamaica, NYSkills
- Clerical Support
- Payment Processing
- Data Analysis
- Administrative Support
- Data Entry and 10-Key
- Team Collaboration
- Data Organization
Certification
- Medical Billing and Coding CBCS 2013-Present
Timeline
Cashier Team Lead
LaGuardia Community College, Long Island City
03.2004 - 08.2008
Accounting Clerk
Verizon
09.1992 - Current
No Degree - Psychology
City College of New York of The City University of New York, The
Associate of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
Certificate - Medical Billing And Coding
York College of The City University of New York
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