Tamara Webb
Brainerd,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Site Manager
Confidence Learning Center
05.2021 - 09.2025
- Oversaw daily operations, ensuring compliance with Gambling Control Board and regulatory standards.
- Service assigned sites weekly, check inventory, reset games, verify winner slips
- Close games, make deposits, perform audit of games
- Manage inventory stock at each site
- Assist with special events as needed
- Developed and maintained relationships with site owners & managers, vendors, improving the site management processes.
Customer Service Representative
Holiday/Circle K
03.2019 - 09.2020
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction and loyalty.
- Assisted in training new team members on customer service protocols and systems.
- Managed cash register operations, maintaining accuracy in transactions and balancing funds.
- Implemented process improvements that enhanced response times for customer service requests.
- Developed strong relationships with regular customers, fostering a welcoming environment.
Deputy Registrar Clerk
Brainerd License Office
02.2019 - 08.2020
- Issue MN Driver's License & State ID's, Motor Vehicle titles & registration, DNR like & kind.
- Superb people & money skills. Proficient retention, computer & 10 key calculator skills.
- Work under contract with State of MN, passed background check.
Field Merchandiser
Driveline Retail Merchandising
01.2016 - 02.2019
- Coordinated product placement strategies to enhance visual merchandising effectiveness.
- Analyzed inventory levels and sales data to optimize stock replenishment processes.
- Trained and mentored new team members on company standards and merchandising techniques.
- Developed promotional displays that increased customer engagement and brand visibility.
- Developed strong relationships with store managers and staff to ensure effective communication and seamless execution of merchandising initiatives.
Sales & Marketing Representaive
Commander Products, LLC
10.2007 - 10.2008
- Developed targeted marketing campaigns to enhance brand visibility and customer engagement.
- Coordinated sales presentations, delivering product knowledge to potential clients effectively.
- Analyzed market trends and competitor activity to inform strategic decision-making.
- Cultivated relationships with key stakeholders, driving partnership opportunities and collaboration.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
Education
Associate of Arts - Generals
Central Lakes College
Brainerd, MN05-2017
Skills
- Site management
- Regulatory compliance
- Inventory management
- Audit procedures
- Customer relationship management
- Cash handling
- Event coordination
- Conflict resolution & Communication skills
- Supply ordering
- Relationship building
- Analytical thinking
- Vendor relations
Languages
English
Native or Bilingual
Timeline
Site Manager
Confidence Learning Center
05.2021 - 09.2025
Customer Service Representative
Holiday/Circle K
03.2019 - 09.2020
Deputy Registrar Clerk
Brainerd License Office
02.2019 - 08.2020
Field Merchandiser
Driveline Retail Merchandising
01.2016 - 02.2019
Sales & Marketing Representaive
Commander Products, LLC
10.2007 - 10.2008
Associate of Arts - Generals
Central Lakes College