TAMARA WEEKS-MORISSEAU
Bronx,NY
Summary
Professional administrative associate with solid track record in managing high-level administrative functions and supporting executive teams. Skilled in office management, project coordination, and streamlining operations to enhance productivity. Known for strong collaboration within teams and adaptability to changing needs, ensuring seamless workflow and achieving organizational goals. Expert in communication, problem-solving, and maintaining confidentiality. Proactively offered suggestions for system improvements to expedite Clearance Administrator procedures, provided technical support to peers and other programs, and regularly assisted in the shadow training of new hires. Using sound judgment when speaking with childcare providers, remaining professional in all correspondence, and paying close attention to any issues that may come up.
Overview
8
8
years of professional experience
Work History
Investigator/Clearance Administrator
Department of Health and Mental Hygiene
10.2021 - Current
- Review State and City Comprehensive Background Clearance applications
- Conduct out-of-state registry or exclusion list
- Maintain required level of information confidentiality
- Coordinate referrals for enforcement or field intervention with Borough Office staff
- Identify appropriate determinations for criminal assessments regarding childcare staff eligibility to have contact with children in childcare program
- Easily navigate new tracking system for applications in SALESFORCE
- Effectively uphold the policies and procedures of Childcare Unit of Department of Health (article 47)
- Provide technical assistance to Childcare Providers
- Manage a substantial caseload of clearance applications
- Training new Staff on processing background checks for applicants through Salesforce
- Managed sensitive case information with utmost discretion, ensuring confidentiality and integrity in all proceedings.
Front Desk Receptionist/Fingerprint Unit Specialist
Department Of Investigation
12.2016 - 10.2021
- Streamlined visitors at front desk while conducting check-in process
- Excellent client service to the general population
- Clerical administrative duties (files, data entry, printing and secured record keeping)
- Received payments and recorded receipts for Fingerprinting
- Scheduled and updated appointments
- Reviewed all application forms for discrepancies and supporting identifications
- Acquired photos and scanned applicants' fingerprints into FUD database
- No Record letters that have been printed and sent to childcare programs
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
Education
Bachelor of Arts - Deviant Behavior And Social Control
John Jay College Of Criminal Justice Of The City University Of New York
New York, NY05.2003
Skills
- Several years of work experience in Clerical and Administrative duties
- Customer Service and Applicant Assistance
- Calendar Management
- Strong attention to detail and ability to effectively handle multiple, competing priorities
- Microsoft Office (Outlook, Excel, Word, Teams,)
Timeline
Investigator/Clearance Administrator
Department of Health and Mental Hygiene
10.2021 - Current
Front Desk Receptionist/Fingerprint Unit Specialist
Department Of Investigation
12.2016 - 10.2021
Bachelor of Arts - Deviant Behavior And Social Control
John Jay College Of Criminal Justice Of The City University Of New York
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