Tamara Wilcox
Billings,MT
Summary
Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 4-year industry history.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Officer
Montana Women's Prison
03.2023 - Current
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
Booking Clerk
Yellowstone County Detention Facility
05.2020 - 03.2023
- Checked in and searched new remanded inmates and their property as those being held for pictures and prints.
- Review and ensure accurate completion of paperwork associated with intake.
- Access files and gather information from National Crime Information Centers (NCIC) to create and maintain inmate files and records.
- Keep open communication between multiple law enforcement agencies to ensure proper passing of information on inmates and charges.
- Check files for accuracy of information and correct as necessary.
- Daily entries of court outcomes including updating billing and preparing releases and transports.
Commissary Worker
Aramark
11.2019 - 05.2020
- Prepare and deliver commissary orders for inmates.
- Supervise inmate workers while preparing orders and all work involved in the commissary.
- Participated in weekly inventory count of all products ensuring count accuracy.
Legal Assistant
Lee Law Firm, LLC
06.2019 - 11.2019
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorney in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Account Clerk II
City Of Billings Municipal Court
05.2018 - 05.2019
- Manage records requests for the public, attorneys, and government agencies such as Public Defenders, The Department of Justice, and the FBI NICS.
- Scan and file motions from attorneys for judges approval.
- Refer defendants for programs ordered such as probations, Sheriffs labor detail, etc.
- Process payments from defendants for fines.
- Manage multi-line phone system for the busiest court in the state.
- Process defendant compliance/non-compliance paperwork.
Intern-Support Services
Billings Police Department
01.2018 - 05.2018
- Organized records management system and scanning reports and documents into LERMS.
- Various data entry responsibilities pertaining to personnel including officer assignment detail, applicant pool tracking, training completion, and report information tracking.
Education
Associate of Applied Science - Human Resources Management
Montana State University - Billings
Billings, MT05.2019
Certificate - Cosmetology
Bold Beauty Academy
Billings, MT05.2010
Skills
- Facility Security
- Crisis Management
- Inmate Monitoring
- Evidence Preservation
- Records Management
- Emergency Response
- Conflict Resolution Skills
- Mentorship
- Crisis Intervention Training
- Relationship Building and Management
- Self-Defense Techniques
- Background Investigations
Affiliations
- Member of Prison STG group
Certification
- Crisis Intervention Training - September 2023
Timeline
Correctional Officer
Montana Women's Prison
03.2023 - Current
Booking Clerk
Yellowstone County Detention Facility
05.2020 - 03.2023
Commissary Worker
Aramark
11.2019 - 05.2020
Legal Assistant
Lee Law Firm, LLC
06.2019 - 11.2019
Account Clerk II
City Of Billings Municipal Court
05.2018 - 05.2019
Intern-Support Services
Billings Police Department
01.2018 - 05.2018
Associate of Applied Science - Human Resources Management
Montana State University - Billings
Certificate - Cosmetology
Bold Beauty Academy
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