TAMARA WILLIAMS
Charlotte,NC
Summary
Proactive Project Manager with 14+ years healthcare experience in large start-up business environments. Effective driver of process improvement and development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Utilized data metrics, analytics, project scope, budgeting and meeting project deadlines. My proven ability to strategically define and achieve project goals, along with my communication and time management expertise, position me ready to excel in this role.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Senior Care Manager
Allcare Plus Pharmacy/Iqvia Biophama (Remote)
, MA
06.2021 - 01.2023
- Analyze reports and documentations to determine if patients with Medicare, Medicaid, and commercial pharmacy plans are eligible for clinical trial medication and to meet deadline for medication process.
- Utilize corporate and industry standard project management tools and technique to effectively manage projects.
- Provide leadership for project deadlines and effectively communication project status to all stakeholders and may include summaries.
- Liaise with team members to fulfill scheduled duties when other coworkers were on sick leave or vacation to complete over 100 tasks and create new patient accounts on average 17-24 each day.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Spearheaded and implemented as the lead to improve operational data procedures on database queries to decrease new enrollment mistakes by 95% and boost data quality by 100%.
- Managed multiple projects from conception to completion within scheduled time and budgetary constraints in collaboration with other team members.
- Uncovered and resolved administration-related issues in work-from-home environment setting using Microsoft teams chat and email correspondence.
- Increased data input, tracking, and operational processing using Salesforce database and reduced enrollment processing time from one hour to thirty minutes.
Home Health Technician
TAMARA'S HOMECARE
Charlotte, NC
02.2011 - 11.2022
- Supervised patient care by supporting and delivering status updates benefit set up and medical procedures and related tasks through corporate as part of the team of physicians, nurses, and other healthcare professionals.
- Boosted revenue from 20% to 50% and improved profit margin for patient flow by implementing operational improvements and streamlining processes
- Increased annual budget from $25,000 to $60,000 and monitored 4 in-home clients weekly
- Monitored home care patients with rare disease and mental health needs for Medicare, Medicaid, Private Insurance Clients and uninsured.
- Provided excellent customer service by communicating with patients, families, and healthcare staff.
- Developed strong relationships by encouraging healthy habits and providing updates
- Performed monthly budget and annual financial planning with clients.
- Collaborated with government/commercial clients utilizing hands-on analytical tools, project management, and communication skills.
- Performed diagnostic tests and reported results to healthcare providers.
Community Health Worker/Care Coordinator
ASTRYA, REMOTE
Charlotte, NC
11.2020 - 04.2021
- Achieved 95% customer satisfaction success rate by counseling and endorsing patients regarding pre-qualification eligibility requirements for NC State funded program
- Delivered intensive 1; 1 support of 20+ clients per day (initial target goal by 5)
- Coordinate tasks, schedules and budgets to consistently complete 90% of projects on time
- Analyzed non-profit organization to assist the clients with resources in diverse community populations by providing problem-solving skills.
- Developed and maintained working knowledge of products, payer guidelines and regulatory rules.
- Extract advantage of the community and none/profits organizations for case denials to suitable resources by overseeing enrollment, transportation, and paperwork for individuals
- Assisted in complete applications for service by defining required eligibility applications
- Involved in timely project management within budget constraints while surpassing organization expectations for COVID-19 funding grants for the State.
- Collaborated with external organizations to coordinate health and social services.
Lead Medical Screener/Medical Assistant
RANDSTAD
Charlotte, VA
05.2020 - 11.2020
- Serve 350+employees daily to prevent occupational injury illness related to COVID-19 and minimize future risks
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Supported facility entry, testing, and emergency responses to COVID-19 by working closely with
- Team Lead Medical Screeners navigating protocols and policy
- Assisted in resolution of conflicts regarding resources, reports, and metrics after analyzing KPIs to find areas for improvement and meet deadlines and standard for COVID-19
- Implemented safety measures, provided front-line support for COVID-19, and screened all employees before entering the facility daily.
Benefits Verification Specialist
AMERISOURCE BERGEN -LASH GROUP
Charlotte, NC
11.2019 - 05.2020
- Credited as the “top ten employees” out of 50 Reimbursement Counselor for demonstration of operational excellence with consistently processing patient benefits with 100% accuracy and zero errors exemplary performance productivity.
- Decreased documentation errors with a 95% approval for drug product program to offset medical cost and patient assistance program with budgets of $1M.
- Identified and reviewed services, cost-share, verified benefits, and initiated pre-authorization/pre certification for Medicare, Medicare Advantage, Medicaid, commercial insurance, and Tricare patients.
- Recognized trends, and delays, and produced reliable forecasts and projections for the leadership team by leveraging metrics claims, analytics, data synthesis, and business intelligence.
- Partnered with insurance companies and communicate medical coverage breakdown for specialty medication approval.
- Coordinated benefits processing, including enrollments, terminations and claims.
Education
Data Management International
I.J.H Learning
11.2022 - 12.2022
Bachelor of Science - Business Administration| Healthcare Administration
Strayer University
08.2018 - 01.2021
Associate of Arts - Business Administration
Strayer University
Google Project Management, The Mom Project - Project Management
Google
09.2022 - Current
Skills
Project Management
Project Planning
Project Scheduling
Quality Assurance
Compliance
Staff Training & DevelopmentProject Planning
Healthcare Policy and LawsBudgeting
Research
Population HealthImplemented
Excellent communication skillsStrong problem solverResourcefulCritical ThinkingTraining and mentoring
Relationship building and retention
Team Leadership
Conflict Resolution
Customer Relationship Manager
Training and mentoring
Additional Information
- Benefit Investigation Specialist/Senior Counselor AmerisourceBergen Aerotex Staffing 2014-2015
- Travel Medical Assistant| Visiting Physician's Association 2011-2012
(Cardiology, Oncology, Pediatric, Renal failure, Long term Care at Internal Medicine facilities, and Home Care (Homebound), Pharmaceutical, and Hospitals.
- Medical Assistant and Access Coordinator Medical Staffing Network Agencies 2010-2009
Technology Savy
- Salesforce| Agile| Waterfall| Data Visualization| NCCare360| MS Office Suite (Word, PowerPoint, Outlook, Excel)| Ceridian Dayforce| Healthcare Electronic Health Records (EHR)| Electronic Medical Records (EPIC)|UNITE US| Adobe Acrobat| Zoom| Slack|SQL| Google Docs| SharePoint| MS Teams|Managed care|Claim Processing| ICD-9 Coding| CPT| NextGen Patient Plus| SQL Centricity Practice Solution.
Accomplishments
- Documented and resolved delay process improvement which led to 100% result.
- Awarded as the “top ten employees” out of 50 for demonstration of operational excellence with consistently completing projects on schedule, assigning tasks and communicating any change control to project with leadership with 100% data accuracy and zero errors exemplary performance productivity for 1st and 2nd year project budget for $1M.
- Recognized for meeting deadlines on project trends, and delays, and produced reliable forecasts and projections for the leadership team by leveraging metrics claims, analytics, data synthesis, and business intelligence to increase patient flow and new patient according to data reporting.
- Assist in managing project scope to ensure business needs are met and the project scope as defined in the project charter is delivered, identifying, documenting, and raising requests for changes from original specifications for product.
.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Data Management International
I.J.H Learning
11.2022 - 12.2022
Google Project Management, The Mom Project - Project Management
Google
09.2022 - Current
Senior Care Manager
Allcare Plus Pharmacy/Iqvia Biophama (Remote)
06.2021 - 01.2023
Community Health Worker/Care Coordinator
ASTRYA, REMOTE
11.2020 - 04.2021
Lead Medical Screener/Medical Assistant
RANDSTAD
05.2020 - 11.2020
Benefits Verification Specialist
AMERISOURCE BERGEN -LASH GROUP
11.2019 - 05.2020
Bachelor of Science - Business Administration| Healthcare Administration
Strayer University
08.2018 - 01.2021
Home Health Technician
TAMARA'S HOMECARE
02.2011 - 11.2022
Associate of Arts - Business Administration
Strayer University