Tamara Williams
Denver,CO
Summary
Driven Professional Banker with 36-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Overview
36
36
years of professional experience
Work History
Bank Manager
BMO Bank Of Montreal
06.2022 - Current
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Assessed employee performance and developed improvement plans.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
Bank Manager
Sunflower Bank
06.2017 - 06.2022
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Assessed employee performance and developed improvement plans.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
Loan Secretary
Fowler State Bank
08.2015 - 06.2017
- Increased team productivity by cross-training support staff on various aspects of the loan process such as prequalification evaluations.
- Managed multiple high-priority tasks simultaneously while maintaining accuracy and attention to detail under tight deadlines.
- Assisted in closing loans on schedule by tracking deadlines and following up on outstanding items from borrowers or third parties.
- Boosted client satisfaction by providing clear explanations of loan terms, conditions, and repayment options.
Branch Operations Manager
Pueblo Bank And Trust
09.2014 - 03.2015
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Reduced staff turnover with effective training programs and employee support initiatives.
Branch Manager
Community Banks Of Colorado
07.1994 - 09.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Bookkeeper
First National Bank Of Lamar
06.1988 - 07.1991
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
High School Diploma -
Lamar High School
Lamar, CO05.1989
Skills
- Operational Efficiency
- Branch Administration
- Cash Management
- Credit analysis
- Teller auditing
- Willing to Learn
- Customer Service
- Critical Thinking
- Decision-Making
- Team Building Leadership
- Planning and coordination
- Prioritizing and Planning
- Customer relationship development
- Cash handling expertise
- Client Relationship Management
- Goal Setting
- Risk Assessment
- Staff Management
- Staff Training
Timeline
Bank Manager
BMO Bank Of Montreal
06.2022 - Current
Bank Manager
Sunflower Bank
06.2017 - 06.2022
Loan Secretary
Fowler State Bank
08.2015 - 06.2017
Branch Operations Manager
Pueblo Bank And Trust
09.2014 - 03.2015
Branch Manager
Community Banks Of Colorado
07.1994 - 09.2014
Bookkeeper
First National Bank Of Lamar
06.1988 - 07.1991
High School Diploma -
Lamar High School
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