Tamara Williams
Denver,CO
Summary
Driven Professional Banker with 36-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Overview
36
36
years of professional experience
Work History
Bank Manager
BMO Bank Of Montreal
Golden, CO
06.2022 - Current
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Assessed employee performance and developed improvement plans.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
Bank Manager
Sunflower Bank
Golden, CO
06.2017 - 06.2022
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Assessed employee performance and developed improvement plans.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
Loan Secretary
Fowler State Bank
Fowler, CO
08.2015 - 06.2017
- Increased team productivity by cross-training support staff on various aspects of the loan process such as prequalification evaluations.
- Managed multiple high-priority tasks simultaneously while maintaining accuracy and attention to detail under tight deadlines.
- Assisted in closing loans on schedule by tracking deadlines and following up on outstanding items from borrowers or third parties.
- Boosted client satisfaction by providing clear explanations of loan terms, conditions, and repayment options.
Branch Operations Manager
Pueblo Bank And Trust
Colorado Springs, CO
09.2014 - 03.2015
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Reduced staff turnover with effective training programs and employee support initiatives.
Branch Manager
Community Banks Of Colorado
Rocky Ford, CO
07.1994 - 09.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Bookkeeper
First National Bank Of Lamar
Lamar, CO
06.1988 - 07.1991
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
High School Diploma -
Lamar High School
Lamar, CO05.1989
Skills
- Operational Efficiency
- Branch Administration
- Cash Management
- Credit analysis
- Teller auditing
- Willing to Learn
- Customer Service
- Critical Thinking
- Decision-Making
- Team Building Leadership
- Planning and coordination
- Prioritizing and Planning
- Customer relationship development
- Cash handling expertise
- Client Relationship Management
- Goal Setting
- Risk Assessment
- Staff Management
- Staff Training
Timeline
Bank Manager
BMO Bank Of Montreal
06.2022 - Current
Bank Manager
Sunflower Bank
06.2017 - 06.2022
Loan Secretary
Fowler State Bank
08.2015 - 06.2017
Branch Operations Manager
Pueblo Bank And Trust
09.2014 - 03.2015
Branch Manager
Community Banks Of Colorado
07.1994 - 09.2014
Bookkeeper
First National Bank Of Lamar
06.1988 - 07.1991
High School Diploma -
Lamar High School