Tamara Williams
Kenova,WV
Summary
Results-driven and customer-focused professional with a proven track record in delivering exceptional service and driving customer satisfaction. Seeking a challenging position where I can leverage my skills in customer service, problem-solving, and leadership to contribute to the success of a dynamic organization.
Overview
4
4
years of professional experience
Work History
Amazon Customer Service Specialist
Amazon
01.2022 - 11.2022
- Provided top-tier customer service via phone calls, resolving issues, processing orders, and managing returns/refunds with focusing on exceeding customer expectations
- Demonstrated exceptional problem-solving skills in addressing complex customer inquiries and complaints, resulting in high satisfaction rates
- Maintained a meticulous approach to data entry, ensuring accuracy in order processing and account management
- Collaborated effectively with team members and supervisors to meet and exceed performance targets.
Customer Service Pro
The Home Depot
02.2020 - 03.2021
- Delivered outstanding service to customers by addressing inquiries, processing orders, and providing expert product guidance
- Managed high-volume transactions with precision, maintaining accuracy in cash handling and order processing
- Played key role in training and mentoring new team members, contributing to cohesive and high-performing team environment
- Recognized for exceptional attention to detail and commitment to quality service delivery.
Lead Cashier
Dollar General
05.2019 - 02.2020
- Served as lead cashier, responsible for managing cash transactions, providing change, and ensuring register accuracy
- Demonstrated strong leadership skills in training new team members and enforcing company policies and procedures
- Proactively addressed customer concerns and resolved issues to ensure positive shopping experience
- Maintained clean and organized work environment, contributing to overall store efficiency.
Education
Bachelor of General Business, Online Program -
Marshall University
Huntington, WV05.2028
No Degree - HealthCare Management
MountWest Technical & Community College
Huntington, WVSkills
- Excellent customer service and interpersonal skills
- Proficient in problem-solving and conflict resolution
- Strong attention to detail and accuracy
- Effective communication and teamwork abilities
- Skilled in cash handling and transaction processing
- Proficient in data entry and order management systems
- Leadership and mentoring capabilities
- Customer Relations
- Call center experience
- Clerical Support
Timeline
Amazon Customer Service Specialist
Amazon
01.2022 - 11.2022
Customer Service Pro
The Home Depot
02.2020 - 03.2021
Lead Cashier
Dollar General
05.2019 - 02.2020
Bachelor of General Business, Online Program -
Marshall University
No Degree - HealthCare Management
MountWest Technical & Community College
Similar Profiles
Jason DessaintJason Dessaint
L6 Store Manager at AmazonL6 Store Manager at Amazon
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Nicholas JimenezNicholas Jimenez
Environmental Health and Safety at AmazonEnvironmental Health and Safety at Amazon
Filippo CervettoFilippo Cervetto
Retail Vendor Manager at AmazonRetail Vendor Manager at Amazon
Christian GunnoeChristian Gunnoe
Quality Control Analyst at Special MetalsQuality Control Analyst at Special Metals