Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Williams

Memphis,TN

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

4
4
years of professional experience

Work History

Wah Customer Service

Alorica
Irvine, CA
04.2021 - 01.2025
  • Maintained accurate records of customer interactions, transactions and inquiries.
  • Strengthened customer retention by offering discount options.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Updated databases with new and modified customer data.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Provided top quality control and eliminated downtime to maximize revenue.

WAH Customer Service Rep

Nordstrom Rack
Seattle, WA
10.2020 - 01.2021
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Led on- and off-site customer support teams across multiple time zones.
  • Answered customer inquiries via phone, email, and chat.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Trezevant High School
Memphis, TN
06-1997

Some College (No Degree) - Business Administration

Strayer University
Memphis, TN

Skills

  • Decision-making
  • Counseling techniques
  • Teamwork and collaboration
  • Multitasking and organization
  • Cultural awareness
  • Phone etiquette

Timeline

Wah Customer Service

Alorica
04.2021 - 01.2025

WAH Customer Service Rep

Nordstrom Rack
10.2020 - 01.2021

High School Diploma -

Trezevant High School

Some College (No Degree) - Business Administration

Strayer University

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Tamara Williams