Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Williams

Buffalo,NY

Summary

Results-driven professional specializing in patient registration, insurance verification, and medical records management. Proven ability to enhance patient experiences through effective communication and teamwork in healthcare environments. Expertise in healthcare regulations ensures accuracy and confidentiality in all patient interactions.

Overview

24
24
years of professional experience

Work History

Patient Access Representative

ECMC
Buffa, NY
09.2024 - Current
  • Provided assistance to internal departments when needed.
  • Resolved discrepancies between hospital systems and third party payers.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Created new patient accounts in EMR system as needed.
  • Responded to patient inquiries regarding billing or financial matters.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Facilitated communication between patients, staff members, and third party payers.
  • Greeted patients and visitors in a courteous and professional manner.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Ensured accuracy of all data entered into computer system.
  • Verified insurance coverage for services provided by the facility.
  • Scanned documents into electronic medical records system.
  • Managed incoming faxes related to patient registration processes.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.

Senior Patient Access Service Representative

ECMC
Buffalo, NY
09.2007 - 09.2024
  • Registered patient information accurately, maintaining precise records at outpatient clinic.
  • Enhanced billing processes by efficiently processing copayments and verifying insurance details.
  • Performed data entry using Epaces, OneSource, and HealthyNet software applications.
  • Led staff during manager's absence to guarantee smooth office operations.
  • Handled inbound and outbound calls, assisting with patient queries and appointment scheduling.
  • Resolved any discrepancies on accounts receivable invoices promptly and accurately.
  • Maintained efficient workflow between departments within the facility as well as external vendors such as hospitals, labs.
  • Performed daily audits of patient records for accuracy and completeness.
  • Instructed new employees on essential office protocols and software operation.
  • Identified opportunities for process improvement related to Patient Access Services operations.
  • Provided support to patients by verifying insurance coverage, collecting co-payments, scheduling appointments, and checking in and out of the office.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Patient Access Service Representative

ECMC
Buffalo, NY
01.2008 - 09.2021
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Provided customer service by answering patient questions and addressing concerns.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Answered incoming calls in a professional manner.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Posting Authorization Clerk / Supervisor

Creditor's Interchange
Buffalo, NY
07.2001 - 11.2012
  • Responded to inbound calls regarding customer debt for multiple establishments.
  • Processed payments and mail efficiently using CUBS software.
  • Supplied accurate debtor account information to authorized personnel.
  • Maintained a professional environment by ensuring reception area coverage.
  • Reconciled debtor accounts to verify accuracy and resolve discrepancies.
  • Handled incoming mail and processed judgments within designated timeframes.
  • Provided assistance in resolving discrepancies between provider contracts and actual claims payments.
  • Assisted management with special projects as needed.
  • Analyzed financial accounts to determine the best course of action for debt collection.
  • Researched and verified customer information to ensure accurate contact details.
  • Identified legal options available for recovering past due debts when necessary.
  • Performed skip tracing techniques to locate missing or hard-to-find customers.
  • Consistently met departmental goals for total number of successful recoveries per month.
  • Assisted in developing policies and procedures related to debt collections activities.
  • Promptly escalated unresolved disputes or complex cases requiring additional research or attention.
  • Negotiated payment plans with customers in order to collect delinquent debts.
  • Adhered strictly to all applicable laws, regulations, and company policies while collecting outstanding debts.
  • Processed payments over phone and set up recurring drafts.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.

Education

Academic Exploration

Niagara University
Niagara Falls, NY
05.1993

High School - International Studies

Bennett High School
Buffalo, NY
06-1991

Skills

  • Patient registration
  • Insurance verification
  • Data entry
  • EMR systems
  • Financial transactions
  • Appointment scheduling
  • Customer service
  • HIPAA compliance
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Time management
  • Medical terminology
  • Health insurance knowledge
  • Multitasking and organization
  • Insurance billing
  • Intake assessment

Timeline

Patient Access Representative

ECMC
09.2024 - Current

Patient Access Service Representative

ECMC
01.2008 - 09.2021

Senior Patient Access Service Representative

ECMC
09.2007 - 09.2024

Posting Authorization Clerk / Supervisor

Creditor's Interchange
07.2001 - 11.2012

Academic Exploration

Niagara University

High School - International Studies

Bennett High School

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