Summary
Overview
Work History
Education
Skills
Timeline
Generic
TAMARA WILLIS

TAMARA WILLIS

Plant City,FL

Summary

Motivated and efficient [Job Title] with extensive expertise in [Type] cleaning and maintenance, dedicated to ensuring customer satisfaction through specialized cleaning operations. Strong understanding of housekeeping standards in [Type] hotels, adept at utilizing a wide range of cleaning products and methods, including environmentally-friendly options. Detail-oriented approach and strong work ethic consistently deliver high-quality results while managing facility upkeep independently. With [Number] years of progressive experience, committed to embracing new challenges and mastering skills to enhance operational efficiency and client satisfaction.

Overview

2026
2026
years of professional experience

Work History

Call Center Customer Service Representative

Hanks Pharmacy
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Housekeeper Aide

Quality Inn Hotel
04.2020 - Current
  • Followed hotel cleanliness, professionalism and customer service standards
  • Reported damage or theft of hotel property to management
  • Replaced linens and made beds efficiently to meet demanding daily schedules
  • Added new soaps, shampoos and other amenities to each room
  • Communicated with maintenance team on damages to repair
  • Communicated with customers about requests for additional supplies or cleaning services
  • Swept and damp-mopped private stairways and hallways
  • Disposed of hazardous materials in appropriate containers
  • Supplied extra towels and toiletries when requested to optimize guest comfort
  • Inspected furniture for damage or stains in between guest stays
  • Logged and documented cleaning activities and reported on issues
  • Exceeded company standards for cleanliness, sanitation and presentation
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing
  • Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol
  • Checked inventory for required supplies and made lists for needed cleaning products
  • Waxed and polished wood furnishings to restore faded appearance
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
  • Monitored cleanliness of lobby, swimming pool and other common areas
  • Used dusting and polishing skills to leave clean and shiny appearance on surfaces
  • Sanitized and cleaned sinks, mirrors, toilets and showers
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
  • Sorted and counted linens and organized in storage areas
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.

Concrete Laborer

Noel's Deck
04.2019 - 02.2020
  • Removed debris and waste to clean site after completing work
  • Prepared and cleaned surfaces for finishing to reduce holes and cracks
  • Finished surfaces by troweling, floating and brushing following project requirements and specifications
  • Inspected and maintained tools and equipment
  • Loaded and unloaded necessary tools, materials and machines from trucks and trailers.

Laborer

Labor Ready Inc
06.2015 - 01.2019
  • Used picks and shovels to dig, spread and level dirt and gravel
  • Cut materials into specified sizes for installation using tile cutters and power saws
  • Understood and followed oral and written directions
  • Completed variety of physical labor tasks
  • Prevented water leakage or rust by covering exposed nailheads with roofing cement or caulking
  • Joined, wrapped, sealed and bedded sections of underground pipe and pipe penetrations
  • Read plans, instructions or specifications to determine work activities
  • Performed regular servicing and preventive maintenance on assigned equipment.

Book Keeper an Service Representative

Ralphs Transfer
06.2017 - 01.2018
  • Resolved customer concerns with friendly and knowledgeable service
  • Upheld strict standards for quality and performance
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Delivered accurate service information to meet goal-directed development plan
  • Consulted with customers regarding needs and addressed concerns
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Labor Worker

NPSG
06.2010 - 05.2011
  • Assisted distribution of tools, materials and equipment to skilled workers
  • Inspected sites before and after construction projects
  • Cleaned or prepared construction sites to eliminate hazards
  • Read plans, instructions or specifications to determine work activities
  • Performed demanding physical work over extended periods and modeled positive attitude.

Food Preparation Worker

Checkers Restaurant
12.2007 - 08.2009
  • Worked in fast-paced, ever-changing environment
  • Prepared variety of foods according to exact instructions and recipe specifications
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
  • Followed recipes and customer requests to prepare meals
  • Restocked cupboards, refrigerators and service stations with new food items or supplies
  • Removed trash and cleaned kitchen garbage containers
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.

Education

High School Diploma -

Durant High School
Plant City, FL

Skills

Attention to Detail

Timeline

Housekeeper Aide

Quality Inn Hotel
04.2020 - Current

Concrete Laborer

Noel's Deck
04.2019 - 02.2020

Book Keeper an Service Representative

Ralphs Transfer
06.2017 - 01.2018

Laborer

Labor Ready Inc
06.2015 - 01.2019

Labor Worker

NPSG
06.2010 - 05.2011

Food Preparation Worker

Checkers Restaurant
12.2007 - 08.2009

High School Diploma -

Durant High School

Call Center Customer Service Representative

Hanks Pharmacy

Similar Profiles

CREATE PROFILE
TAMARA WILLIS