Tamara Willis-Thomas
Fort Riley North,USA
Summary
Motivated and dependable professional with strong communication skills and a proven ability to adapt, multitask, and thrive in fast-paced environments. Known for delivering excellent service, staying organized, and building positive relationships with customers, clients, and team members. Quick learner with a strong work ethic and a commitment to quality in everything I do.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Beth Abraham Center for Rehabilitation and Nursing
Bronx, NY
01.2022 - 10.2025
- Observe and documented residents status and reported residents' complaints to the supervisor
- Document residents behavior and any changes in symptoms.
- Bathed and groomed residents, changed bedding, and provided basic care Protected and promoted resident rights and assisted the person to maintain independence.
- Checked vital signs
Customer Service Representative
Regines stores
Bronx, NY
01.2017 - 10.2025
- Collected and documented orders
- Assisted customers via live chat
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Resolved customer issues
- Greeted customers
- Managed customer accounts
- Conducted customer service surveys
CNA - Certified Nursing Assistant
The Plaza Rehab and Nursing Center
Bronx, NY
01.2020 - 01.2022
- Observe and documented residents status and reported residents' complaints to the supervisor
- Document residents behavior and any changes in symptoms.
- Bathed and groomed residents, changed bedding, and provided basic care.
- Protected and promoted resident rights and assisted the person to maintain independence.
- Checked vital signs
CNA - Certified Nursing Assistant
Burke Rehabilitation Hospital
White Plains, NY
06.2019 - 11.2020
- Monitored vital signs
- Served meals
- Assisted patients with activities of daily living
- Cleaned and sanitized rooms
- Changed bed linens
- Performed post-mortem care, if needed
- Provided patients/residents with care and companionship
CNA - Certified Nursing Assistant
Westchester Medical Center Health Network
White Plains, NY
04.2018 - 04.2020
- Monitored vital signs
- Assisted patients with activities of daily living
- Changed bed linens
- Performed post-mortem care, if needed
Education
No Degree - Medical Administrative
MedCerts
Michigan High school diploma -
Walk in Love Christian Academy
Queens, NY06.2017
Skills
- Patient care
- Customer service
- HIPAA
- Organizational skills
- Microsoft Excel
- Front desk
- Acute care
- Microsoft Office
- Vital signs
- Patient monitoring
- Serving
- Live chat
- Computer skills
- Home health
- CNA
- Microsoft Outlook
- Retail sales
- Patient observation
- Critical care experience
- Account management
- Microsoft Word
- Caregiving
- Medical Terminology
- Typing
- Hospital Experience
- Basic math
- Nursing
- Medical terminology
- Time management
- Vital Signs
- Care plans
- Foley catheter
- Restaurant experience
- Wound care
- Cna Certified
- Quality control
- Catheter care
- Communication skills
- Hospital experience
- Home Care
Certification
- BLS Certification
- CNA
- CPR Certification
- Certified Home Health Aide
- State Tested Nursing Assistant
- Licensed Nursing Assistant
- Certified Hospice & Palliative Nursing Assistant
- Geriatric Nursing Assistant
- AED Certification
- CNA II
Additional Information
- SKILLS
- Supporting patients and providing them required advocacy.
- Caring for patients and assuring their safety.
- Checking vitals signs for patients and their Dailey monitoring.
- Maintaining privacy of patients as mentioned by the HIPAA regulations.
- In-depth knowledge of various medical terminologies.
Timeline
CNA - Certified Nursing Assistant
Beth Abraham Center for Rehabilitation and Nursing
01.2022 - 10.2025
CNA - Certified Nursing Assistant
The Plaza Rehab and Nursing Center
01.2020 - 01.2022
CNA - Certified Nursing Assistant
Burke Rehabilitation Hospital
06.2019 - 11.2020
CNA - Certified Nursing Assistant
Westchester Medical Center Health Network
04.2018 - 04.2020
Customer Service Representative
Regines stores
01.2017 - 10.2025
No Degree - Medical Administrative
MedCerts
High school diploma -
Walk in Love Christian Academy