Tamara Wood

Work History

Va Palo Alto

07.2020 - Current

Provided general program information and assistance.
Communicated clearly with program staff and participants through written and digital correspondence.
Performed clerical organization, answered phones and filed documentation for program manager.
Performed wide-ranging administrative, financial and service-related functions.
Managed appointments, ensuring timely coordination, conducted internal audits to support compliance and operational efficiency.
Processed employee timecards accurately and in a timely manner.
Pulled and scheduled consults, ensuring timely scheduling and completion.
Supported credentialing processes by organizing and maintaining required documents
Assisted in the vendor approval process, managed sign in/out procedures for assistive technology equipment.
Submitted and tracked facility requests to ensure timely resolution of issues. Answered and directed incoming phone calls, providing excellent customer service and information dissemination.
Requested and organized service grids to support operational planning.

Va Palo Alto

05.2019 - 07.2020

Maintained and recorded patient data and generate reports.
Verified and updated clinical records.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed the patient check-out process, including scheduled follow-up appointments and ensured proper documentation.
Scheduled and coordinated appointments for patients and managed consults and referrals.

Kindercare Education

06.2017 - 01.2018

Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Created and developed lesson plans to meet students' academic needs.
Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Helped students explore concepts with engaging, learning-focused activities.
Boosted cultural awareness by incorporating children's literature from world cultures.
Provided individualized and small group support to reinforce learning objectives and promote student success.

American Girl

11.2013 - 06.2017

Monitored surveillance cameras and alarm systems to detect suspicious activity.
Managed security desk operations, including access control, visitor logs, and incident reporting. Conducted audits of lost and found items, maintaining accurate records and ensuring proper return procedures.
Investigated shoplifters and other potential criminals in store to increase protection and apply safety measures.
Greeted and assisted guest, vendors, and employees while maintaining a visible security presence.
Conducted routine and emergency drills to ensure staff preparedness and compliance with safety protocols.

Torrid

10.2012 - 01.2013

Solved customer challenges by offering relevant products and services.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Engaged with customers to build rapport and loyalty.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Prepared merchandise for sales floor by pricing or tagging.
Provided positive first impressions to welcome existing, new, and potential customers.