Tamara Woods

*Proficient in using the Salesforce platform, submit remedy tickets, monitor switches to ensure there are no outages in the community or individual units.

*Ensure customer satisfaction by implementing proactive strategies that address needs and resolve concerns effectively.

*Utilize the company's troubleshooting resolution tree to assess technical issues while applying personal expertise to identify effective solutions.

*Communicate effectively to manage escalated and unresolved technical issues through inbound calls, guiding less experienced customers to find appropriate solutions.

*Analyze complex data issues that require critical thinking to determine the best resolution for customers.

*Manage end-to-end billing inquiries across all services, including general care, video ,internet, and voice repair.

*Exhibit accountability by delivering prompt and effective follow-up on customer concerns.

*Handle inbound calls by building rapport with customers, actively listening, and leveraging tools to ensure optimal resolutions for each individual.