TAMARA WRIGHT

Jacksonville,FL

Summary

Results-driven leader with extensive experience in customer service and staff training. Demonstrated ability to optimize operations and enhance guest experiences through effective problem-solving and organizational skills. Committed to driving team performance and ensuring compliance with industry standards.

Overview

years of professional experience

Work History

Guest Attendant

Woodspring Suites Jacksonville South

Jacksonville, FL

01.2024 - Current

Provided exceptional customer service to enhance guest satisfaction and resolve inquiries.
Maintained cleanliness and organization of guest areas, ensuring compliance with health and safety standards.
Assisted guests with check-in/check-out processes, streamlining operations for efficiency.
Coordinated room assignments and special requests, optimizing occupancy rates through effective communication.
Trained new staff on operational procedures and customer service standards to uphold quality assurance.

Licensed Insurance Agent

Primerica

Jacksonville, FL

10.2023 - Current

Assisted clients in understanding insurance products and selecting appropriate coverage options.
Conducted needs assessments to tailor insurance solutions for diverse client portfolios.
Educated clients on policy features, benefits, and claims processes to enhance customer satisfaction.
Developed and maintained strong client relationships through effective communication and follow-up strategies.
Trained new agents on best practices for client engagement and product knowledge, fostering team development.

Assistant Store Manager

Parker's Convenience Store

Hinesville, GA

08.2016 - 05.2021

Supervised daily store operations, ensuring compliance with company policies and standards.
Trained and mentored staff in customer service best practices and operational procedures.
Analyzed sales data to identify trends, informing decisions on product placement and pricing.
Coordinated scheduling to ensure adequate staffing during peak hours for improved service efficiency.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Collaborated with upper management on strategic planning initiatives to drive store performance improvements.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Correctional Officer

Smith State Prison

Glennville, GA

11.2019 - 04.2021

Monitored inmate behavior to maintain safety and security within facility.
Conducted regular inspections of cells and common areas for contraband detection.
Facilitated conflict resolution among inmates to promote a harmonious environment.
Implemented emergency response protocols to ensure swift action during incidents.
Trained new officers on operational procedures and safety protocols.
Documented daily activities and incidents in detailed reports for review by supervisors.
Participated in ongoing professional development to enhance security techniques and knowledge.

Education

High School Diploma -

Bradwell Institute