Tamara Young Allen
Brooklyn,NY
Summary
Organized and dependable candidate with over 19 years of experience in Customer Service. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Store Manager/Compliance Officer
A V W Check Cashing Corp.
Brooklyn, New York
01.2014 - 02.2022
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Prepared training programs to improve compliance at all levels.
- Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
Store Manager
A V W Check Cashing Corp
Brooklyn, New York
07.2008 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained 10+ years of relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Teller
A V W Check Cashing Corp.
Brooklyn, NY
11.2002 - 07.2008
- Answered customer inquiries regarding transaction and service charges.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Operated cash register for cash transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Learned Manager position and provided backup at key times.
Education
GED -
South Shore High School GED Program
Brooklyn, NY06.1998
Skills
- Payroll Processing
- Accounts Payable and Accounts Receivable
- Record Sorting and Filing
- Calendar Management
- Clerical Support
- POS Inventory System Operation
- Data Entry and 10-Key
- Customer Service
- Basic Bookkeeping
- Copying Documents
- Telephone Reception
- Customer Interaction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager/Compliance Officer
A V W Check Cashing Corp.
01.2014 - 02.2022
Store Manager
A V W Check Cashing Corp
07.2008 - 02.2022
Teller
A V W Check Cashing Corp.
11.2002 - 07.2008
GED -
South Shore High School GED Program
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