Tamara DeAnn Souther
Dawsonville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
40
40
years of professional experience
Work History
Seasonal Supervisor
Williams-Sonoma, Inc.
San Francisco, CA
09.2025 - Current
- Handled any tickets necessary and any updates to the agents needed within our system.
- Duties including guiding my team by being hands on everyday with any questions they may have to better insure they were able to take care of the customer in a timely manner.
- Leading and motivating each of them by coaching in the moment and empowering them so there able to reach those daily goals for Stella’s.
- Handled any requests that were needed by the agents and if any actions such as points or suspensions were necessary I handled.
- Worked directly with escalated customer with confidence and professionalism to resolve the issues and following up if needed.
- Daily team monitoring of my team to reach out if help is needed.
- Keeping track of performance of my team to improve skills.
- Had monthly team meetings along side MDD and touch bases during the month as well to go over the agents performance and review a call to better help improve if needed in any area.
- Also did handle and resolve corporate escalations to ensure the customer is taken care of in a timely manner.
- Supervised daily operations to ensure efficient workflow and adherence to company policies
- Trained and mentored staff, enhancing team performance and operational effectiveness
- Implemented process improvements that increased productivity and reduced operational delays
- Analyzed performance metrics, identifying areas for improvement and implementing strategic solutions
TRSLESC Lead
Williams-Sonoma
09.2021 - 01.2026
- My most recent position was being a Escalation Lead working in the policy’s and procedure’s room. I took escalation calls with the agents assisting in resolving the problems without sending to a supervisor and teaching the agent how to handle those calls.
- There were times when the agents needed assistance with polices and or needing to know the answer they were not able to find in knowledge.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sr Lead Chat
Williams-Sonoma
04.2021 - 09.2025
- My first position was as a call center agent answering the phones. Shortly after I was moved into furniture associate position. I assisted placing orders, cancellations. Researching order tracking and invoices.
- Assisted with rewards issues and general help with issues customers needed assistance with.
- Within that same year took a position as Senior Lead Chat
- SENIOR LEAD CHAT Duties:
- I assist associates answering their questions that ensures them to provide the help needed to the customer. Researching all order information the associate was needing help with to find the answers they needed.
- Cancelling orders that had gone past the associate position of cancel.
- Providing real time tracking on furniture orders to ensure the customer's order was on the way to the delivery hub.
- We are there to help find any answer the associate is unable to find and help resolve the issues.
- Taking incoming escalations calls assisting the customer with all questions they might have and finding a resolution for the issue, but also remembering I have policy's and procedures to follow within that resolution for the customer.
- I would have follow-ups with the customers that requested it to ensure the issue is taken care of in a timely manner.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Supervisor
Saks Fifth Avenue
Dawsonville, GA
10.2013 - 06.2020
- Responsible for all aspects of opening and closing the store. Perform daily operations and daily functions including conductng daily cash audits, preparing deposits and payroll reports.
- I was in charge of managing the schedule for the managers and for the associates.
- Supervising associate team and developing their selling ability by modeling, role-play and coaching in the moment.
- Driving sales, conversion and UPT through developing the selling skills and behaviors of sales associates. Re-merchandising sales floor regularly to ensure that product looks new and compelling to customers.
- During six and a half years tenure at Saks Off Fifth, I have been promoted seven /mes and held seven different positons, including Jewelry Specialist, Key Holder, Operations Coordinator and my current position of Selling and Service Supervisor.
Administrative assistant
Lumpkin county magistrate court
Dahlonega, GA
05.1986 - 02.2004
- Worked directly with the public to assess their needs and determine the next step in their legal process. Arranged mee/ngs and hearings for the judge. Iden/fied and completed necessary court documents. Ini/ ated arrest warrants. Maintained required data entry. Assisted local businesses with bad check warrants. Administered weekly deposits for the Magistrate Court.
Education
High school diploma -
Lumpkin County High School
Dahlonega, GA05.1987
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Seasonal Supervisor
Williams-Sonoma, Inc.
09.2025 - Current
TRSLESC Lead
Williams-Sonoma
09.2021 - 01.2026
Sr Lead Chat
Williams-Sonoma
04.2021 - 09.2025
Supervisor
Saks Fifth Avenue
10.2013 - 06.2020
Administrative assistant
Lumpkin county magistrate court
05.1986 - 02.2004
High school diploma -
Lumpkin County High School