Tamara E. Pritchett
South Holland,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Customer Application Advocate
OppLoans
09.2023 - Current
- Respond to high-volume inbound calls
- Guiding customers through the application process
- Request, verify, and review loan application supporting documents
- Collaborate with application processors to process applications in an expedited fashion
- Process customer profile updates
- Provide accurate and timely responses to potential customers
- Treat all callers with respect and provide a world class customer experience
- Follow all policies, procedures and compliance regulations
Warehouse Associate
Amazon DSP
05.2022 - 04.2023
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Customer Service Representative/ Remote
United Global Security Group
04.2018 - 04.2022
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the company
- Access electronic and paper cataloging systems to look up information and availability
- Provides direct assistance to customers via phone and email for invoice questions and concerns
- Accurately enters data into the database
- Maintains high integrity and confidentiality regarding all accounts and proprietary information.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Shipper/Packer
US Department of Veterans Affairs
06.2019 - 02.2021
- Scan and pack different prescriptions
- Reading SOP's and practicing GMP
- Check packaged drugs to make sure that they are boxed
- Observe packaging equipment to make sure that each precriptions is being packed in the correct packing along with associated literature.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Checked shipments against paperwork and signed documents.
Warehouse Associate
Home Depot
04.2018 - 03.2019
- Worked safely around moving machinery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated forklifts to transfer inventory to and from target destinations.
- Operated PC and RF-based computer systems for inventory management.
- Inspected incoming shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Packaging Technician
Adello Biologics
10.2016 - 03.2017
- Working with Vials and Syringes in the Biosimilar field
- Reading SOP's and practicing cGMP
- Work environment is clean but requires special gowning procedures
- Check packaged drugs to make sure that they are boxed, labeled and categorized properly.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
Packaging Technician
Fresenius Kabi
10.2015 - 04.2016
- Safety requirements, SOPs and cGMPs
- Work environment is clean but requires special gowning procedures
- Position requires work in clean room environments wear clean room clothing
- Deliver injectable pharmaceuticals and infusion systems; blood collection, transfusion and cell technologies and essential nutrients for parenteral nutrition
- Observe packaging equipment to make sure that each drug is being packed in the correct packing along with associated literature
- Check packaged drugs to make sure that they are boxed, labeled and categorized properly.
Shipping and Receiving Clerk
WorldPac Inc
09.2012 - 09.2015
- Cash Management Verifies products using item numbers, descriptions, and quantity
- Scans labels into warehouse computer system
- Stages product for put away bins, overstock or racks
- AS400 to track orders
- Puts away all required product, including DOT items, into bins
- Counts items
- Picks items from racks
- Consolidates racks
- Performs to specified productivity and quality expectations
- Performs all duties within safety guidelines
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Use pallet jack and RF system
- Dispatch
- Sales/ Production
Customer Service Associate
Goodwill Inc
03.2009 - 01.2010
- Unload and receive freight from the trailers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assist customers in finding what they wanted while promoting merchandise
- Price and hang clothes to meet the company's quota for the month
- Verified quantities, qualities, and the condition of the merchandise against invoice.
Dietary/Cook
Highland Nursing Rehabilitation Center
06.2008 - 10.2008
- Prepared meats, soups, sauces, vegetables and other food prior to cooking
- Seasoned and cooked foods according to prescribed to methods
- Received and examined food, supplies and to ensure quality- quantity meeting established standards and specifications.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
Customer Service Representative
Dollar Rental Car
10.2005 - 03.2006
- Compute charges for merchandise or services and receive payments
- Answer telephones to provide information and receive orders
- Greet customers and discuss the type, quality and quantity of merchandise sought for rental
- Prepare rental forms, obtaining customer signatures and other information such as required licenses
- Explain rental fees, policies and procedures.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
Starbuck's Coffee
04.2004 - 04.2005
- Prepare Drinks
- Issue receipts, refunds, credits or exchange due to customers
- Establish or identify prices of foods, services and tabulate bills using a cash register
- Count money in cash drawers at the beginning of shifts to ensure that amount is correct and that is adequate change.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Administrative Assistant
U.T.O.U.R Publishing Inc
06.2002 - 04.2004
- Read and analyzes incoming correspondences including faxes and email
- File and receive corporate documents, records and reports
- Perform general office duties bookkeeping, organizing files, and answering telephones
- Use word processing, spreadsheet, database, or presentation software
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
No Degree - Medical Assisting
Robert Morris College
Chicago, IL10.2004
High School Diploma -
Englewood Technical Preparatory Academy
Chicago, IL05.2003
Skills
- Cash Management (3 years)
- Customer Service (3 years)
- Dispatch (3 years)
- RF Scanner (3 years)
- CGMP
- AS400
- Word processing
- Order Picker
- SAP
- Driver's License
- Forklift Certified
- Pallet Jack Certification
- Cash Management
- Customer Service
- Data Accuracy
- Microsoft Etc
- SalesForce
- G-Suite
- Slack
Timeline
Customer Application Advocate
OppLoans
09.2023 - Current
Warehouse Associate
Amazon DSP
05.2022 - 04.2023
Shipper/Packer
US Department of Veterans Affairs
06.2019 - 02.2021
Customer Service Representative/ Remote
United Global Security Group
04.2018 - 04.2022
Warehouse Associate
Home Depot
04.2018 - 03.2019
Packaging Technician
Adello Biologics
10.2016 - 03.2017
Packaging Technician
Fresenius Kabi
10.2015 - 04.2016
Shipping and Receiving Clerk
WorldPac Inc
09.2012 - 09.2015
Customer Service Associate
Goodwill Inc
03.2009 - 01.2010
Dietary/Cook
Highland Nursing Rehabilitation Center
06.2008 - 10.2008
Customer Service Representative
Dollar Rental Car
10.2005 - 03.2006
Cashier
Starbuck's Coffee
04.2004 - 04.2005
Administrative Assistant
U.T.O.U.R Publishing Inc
06.2002 - 04.2004
No Degree - Medical Assisting
Robert Morris College
High School Diploma -
Englewood Technical Preparatory Academy
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