Tamara Graham
Compliance, Education, Administrative Support, Grant Writing, Student Services
Media,PA
Summary
Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Certification
2021 Contact Tracing Certification
2019 CASAS Coordinator Certification
2018 PA Real Estate License
2017 DE - Instruction Certification Birth-6th
2016 PA - Instructional I Prek-4th
Overview
24
24
years of professional experience
4
4
Certifications
2
2
Degrees
1
1
License
Skills
- Time Management and Prioritization
- De-escalation Techniques
- Complex Problem Solving
- Motivational Leadership
- Coaching and Mentoring
- License Verification
- Audit Coordination
- Licensing Regulations
- Regulatory Compliance
- Performance Management
- Strategic planning
- Teamwork and Collaboration
Work History
Covid Administration and Tester
The Judge Group
Wayne, PA
08.2020 - Current
- Managed walk-up and drive thru area social distancing protocol
- Testing registration for individuals and children seeking Covid-19 testing
- Directed individuals and provided oversight of what happens during testing process
- Prepared testing kits for use
- Managed patient information according to policy and procedure
- Confirm client registration
- Explain self-testing procedure to clients; collect specimens
- Communicate with clients to resolve information discrepancies
- Maintain safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations
- Manage Inventory and supply counts
- Adhered to all CDC, State and local Covid-19 safety protocols and procedures.
- Data Entry and organization
- Document Management
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Handled and stored potentially contaminated nasal samples to prevent compromise.
Covid Testing Administration/Registrar/Site Lead
DOCS HEALTH – School District Of Philadelphia
Philadelphia Springfield, PA
01.2015 - 03.2022
- Complied with safe operating practices and assessed operational procedures against best practices.
- Supervised contractor work processes and adherence to project schedule.
- Maintained records and logs of work performed and materials and equipment used.
- Handled and stored potentially contaminated nasal samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Documented findings according to established standards, logging and communicating details to supervisors to streamline infection assessment process.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Verified paperwork accuracy and checked for completion prior to processing
- Greeted every guest with personable approach and provided knowledgeable service
Covid Testing Site Lead
15toknow
Springfield, PA
11.2020 - 02.2021
- Managed walk-up and drive thru area social distancing protocol
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
- Handled and stored potentially contaminated nasal, samples to prevent compromise.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
Quality Improvement Specialist
Horizon House, INC
Philadelphia, PA
10.2019 - 08.2020
- Coordinate division quality improvement activities to ensure program compliance
- Analyze, develop, revise and document operational systems with division managers to meet regulatory requirements and industry standards
- Assisted in development of staff education regarding federal, state and company compliance with privacy and access to consumer health information
- Communicated all operating policies and or issues at department meetings.
- Assessed ongoing operations against standards.
- Documented and reported issues with compliance, standards of care and quality assurance requirements.
- Completed site visits to conduct assessments.
- Developed quality improvement plans, policies and operational guidelines.
- Served as Compliance Specialist for 5 programs supporting transitional housing and mental health support.
- Assessed ongoing operations against standards
Administrative Coordinator
Monarch Staffing: DCIU
Morton, PA
05.2019 - 08.2019
- Provide support for wide range of operations and projects
- Manage STEM Lending Library area district contracts and equipment use
- Process Invoices and Purchase orders (Pentamation)
- Use Google products to facilitate document sharing and procedure streamlining
- Communicate all operating policies and or issues at department meetings
- Reorganized filing, document collection, and tracking systems
- Data Entry and organization
- Document Management
- Reception/Multiline phone systems
- Monitored and directed incoming mail and prepared outgoing mail.
Operations Manager
Diallo Real Estate and Insurance
Upper Darby, PA
06.2016 - 08.2017
- Managed 4 direct reports
- Responsible for Salesforce updates, streamlining, and training
- Provided support for wide range of operations and projects
- Communicated with state and federal agencies to ensure license compliance
- Communicated all operating policies and or issues at department meetings
- Reorganized filing, document collection, and tracking systems
- Improved operational systems
- Provided real time feedback to staff
- Managed all escrow account activity
- Established and implemented policy, goals, objectives, and procedures.
- Communicated effectively with owners, residents and on-site associates.
- Identified and resolved unauthorized and ineffective practices.
Program Manager
Springboard Education of America
Philadelphia, PA
08.2016 - 06.2017
- Managed before and after care programming for all 4 Rose Tree Media Elementary Schools
- Addressed program and policy inconsistencies
- Developed best practices to improve student progress and customer service
- Managed supply budget
- Cultivated partnerships with community organizations, state licensing authorities, and corporate partners
- Conducted site visits and provide real time feedback to staff
- Provided continuous training to site staff
- Promoted community involvement
- Ensured all sites meet licensing standards
- Trained and coordinated parent volunteers
- Encouraged and empowered staff to facilitate successful program outcomes.
Customer Engagement Manager
Universal Daroff Charter School, Elementary
Philadelphia, PA
10.2008 - 02.2016
- Responsible for managing multiple data platforms, including engagement and team communication
- Ensured timeliness of team deliverables
- Weekly updates for CEO
- Managing backend communication with former clients
- Implemented cross selling techniques to build revenue
- Responsible for social media engagement.
- Truancy Control and Retention Management (Powerschool)
- Core Leadership Team Member
- Developed best practices to support effective customer service
- 21st Century Grant and student programming
- Acting registrar during intake season
- Title I management, reporting, documentation, and communication
- Facilitated parent workshops
- Restorative Justice and Peer Mediation program lead
- Supportive Services referrals
- Assisted parents with goal setting for employment, GED/HS diploma attainment, and higher education enrollment and matriculation
- Trained and coordinated parent volunteers
- Coordinated and delivered public presentations to school community and partners.
- Met with clients to understand needs and develop proactive solutions.
Instructor
Delaware County Community College
Media, PA
06.2010 - 08.2010
- Planned and executed activities for balanced program focusing on instruction and demonstration.
- Provided students with opportunities to observe, question and investigate.
- Maintained accurate and complete student records.
- Established clear objectives for all lessons and projects.
- Offered feedback and communicated regularly with students.
Program Coordinator
African Cultural Alliance of North America
Philadelphia, PA
02.2007 - 10.2008
- Organized and managed program development from conception through successful execution
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Provided ongoing direction and leadership for program operations
- Addressed and resolved technical, financial and operational concerns by working with team members and directors
- Designed program implementation and maintenance plan
- Supervised 7 professional and administrative personnel
Assessment Coordinator Instructor
JEVS Human Services
Philadelphia, PA
02.2007 - 09.2007
- Conducted orientation sessions to assess skill levels and areas of strength and weakness
- Tracked students and instructors leaves, attendance, scores and overall performance in databases
- Developed curricula, instructions, documentation and written tests for workforce training courses
- Documented participation and evaluated learning for each participant
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system
- Communicated all learning and performance objectives, schedules and training assessments to upper management
- Directed field training to enhance participants' skills
- Researched and obtained relevant course materials to achieve training objectives
Education/ARts Director
African Cultural Alliance of North America
Philadelphia, PA
06.2005 - 02.2007
- Oversaw development and implementation of quality educational programs
- Managed budget of $150k for Afterschool support and instruction of 100 refugee and asylum K-12 students.
- Observed teachers and students in classrooms to gather data and improve instruction
- Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns
- Recruited, trained and mentored faculty and staff in best practices for instruction
- Conferred and resolved education-related issues and problems with students, parents and school officials
- Worked with public and private agencies to refer and educate immigrants on laws, community resources and options for various needs
- Built effective relationships with business partners to facilitate immigration program activities
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications
- Negotiated vendor contracts and services to meet budget requirements
- Improved recreational programming based on feedback from customers and employees
- Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations
Education
License - Real Estate Law
Real Estate Express
Philadelphia, PA04.2018
Master of Science - Higher Education: Student Leadership
Walden University
Baltimore, MD04.2017
Bachelor of Science - Elementary Education
Morgan State University
Baltimore, MD05.1994
Timeline
Covid Testing Site Lead
15toknow
11.2020 - 02.2021
Covid Administration and Tester
The Judge Group
08.2020 - Current
Quality Improvement Specialist
Horizon House, INC
10.2019 - 08.2020
Administrative Coordinator
Monarch Staffing: DCIU
05.2019 - 08.2019
Program Manager
Springboard Education of America
08.2016 - 06.2017
Operations Manager
Diallo Real Estate and Insurance
06.2016 - 08.2017
Covid Testing Administration/Registrar/Site Lead
DOCS HEALTH – School District Of Philadelphia
01.2015 - 03.2022
Instructor
Delaware County Community College
06.2010 - 08.2010
Customer Engagement Manager
Universal Daroff Charter School, Elementary
10.2008 - 02.2016
Program Coordinator
African Cultural Alliance of North America
02.2007 - 10.2008
Assessment Coordinator Instructor
JEVS Human Services
02.2007 - 09.2007
Education/ARts Director
African Cultural Alliance of North America
06.2005 - 02.2007
License - Real Estate Law
Real Estate Express
Master of Science - Higher Education: Student Leadership
Walden University
Bachelor of Science - Elementary Education
Morgan State University
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