Tamarah Granzow
Tacoma,WA
Summary
Strong multitasking abilities and excellent communication skills drive successful project outcomes and foster collaborative team environments. I have a strong ability to help customers/people with extreme issues to calm them down, get focused and be heard. I love helping others, and I am a very good listener. I pick things up quickly and adapt as I need to.
I would like very much to help others and be a positive influence to help people move forward with their lives.
Overview
34
34
years of professional experience
Work History
Designer
Contract Furnishings Mart
07.2020 - Current
- Designed user-friendly layouts for diverse kitchen layouts, enhancing customer engagement.
- Managed multiple design projects simultaneously, ensuring timely delivery and adherence to brand standards.
- Attended kitchen, design, and construction events to stay informed on design trends and make contracts for future design projects.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Applied skill in color theory and composition to bring client visions to fruition.
- Managed claims and warranty issues was they arose.
- Extensive customer service in every aspect of the process: from the initial meeting, helping them with selections and once order was placed help the install process.
Store Manager
Cabinets To Go
01.2012 - 07.2018
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Ensured compliance with company policies and safety regulations across all store activities.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained a high level of customer service to ensure a positive experience for all guests/clients.
Design Assistant
Creative Touch Interiors
06.2008 - 01.2013
- Collaborated with design team to develop innovative interior solutions that align with client vision
- Assisted in creating detailed design presentations using software tools for client review and approval
- Maintained inventory of design materials, ensuring accurate stock levels for project needs
- Coordinated logistics for client meetings, enhancing communication between stakeholders and design professionals
- Answered heavy phones
- Scheduled appointments from housing builders for new home buyers with our designers to make their selections
Assistant
GE Capital
06.1992 - 04.2008
- Coordinated cross-functional teams to streamline project workflows and enhance communication.
- Developed and maintained comprehensive documentation for operational processes and policies.
- Facilitated stakeholder meetings to align project goals with organizational objectives.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Supported senior management to make informed decisions, conducting thorough market research.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Boosted team productivity with regular preparation of detailed reports and presentations.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
No Degree - Design
Arizona State Unitersity
Tempe, AZNo Degree - Design
Maricopa Community Colleges, Phoenix College
Phoenix, AZNo Degree - Design
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Teamwork skills
- Layout design
- Concept development
- Computer literate
- Visual communication
- Creative design layouts
- Originality
- Teamwork and collaboration
- Problem-solving
- Decision-making
- Customer service
- Team building
- Excellent communication
- Design development
- Work prioritization
- Attention to detail
- Multitasking
- Punctual and dependable
- Organizational skills
- Flexible schedule
- Multitasking Abilities
- Written communication
- Relationship building
- Time management
- Active listening
Timeline
Designer
Contract Furnishings Mart
07.2020 - Current
Store Manager
Cabinets To Go
01.2012 - 07.2018
Design Assistant
Creative Touch Interiors
06.2008 - 01.2013
Assistant
GE Capital
06.1992 - 04.2008
No Degree - Design
Arizona State Unitersity
No Degree - Design
Maricopa Community Colleges, Phoenix College
No Degree - Design
Maricopa Community Colleges, Scottsdale Community College