Tamarah Hayes
Columbus
Summary
Dynamic professional with extensive experience in retail operations and customer service, notably as an Passenger Service Manager at United Airlines. Proven track record in inventory control and problem-solving, enhancing operational efficiency and reducing staff turnover. Effective leader skilled in training teams and streamlining processes to elevate customer satisfaction.
Accomplished at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dollar General
07.2023 - Current
- Assisted in training and onboarding new team members to enhance operational efficiency.
- Implemented inventory management systems to streamline stock organization and reduce discrepancies.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
Airline Passenger Service Manager
United Airlines
07.2016 - 06.2026
- Oversaw daily airport operations, ensuring compliance with safety regulations and operational standards.
- Managed staff scheduling, optimizing resource allocation for peak traffic periods.
- Implemented process improvements, enhancing turnaround times for aircraft and passenger services.
- Trained and mentored staff on best practices in customer service and operational procedures.
- Led cross-functional teams in projects aimed at expanding airport facilities and services offered.
- Maintained safety standards by conducting regular inspections and addressing potential hazards.
- Streamlined baggage handling processes, reducing wait times for travelers significantly.
- Facilitated communication between various departments within the airport organization for seamless coordination of tasks and responsibilities.
Education
High School Diploma -
Brookhaven Highschool
Columbus, Ohio, OH06-2002
Skills
- Problem-solving
- Retail operations
- Inventory control
- Customer service and engagement
- Time management
- Attention to detail
- Inventory tracking and management
- Effective leader
Timeline
Assistant Store Manager
Dollar General
07.2023 - Current
Airline Passenger Service Manager
United Airlines
07.2016 - 06.2026
High School Diploma -
Brookhaven Highschool