Summary
Overview
Work History
Education
Skills
Timeline
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Tamarah Johnson

Concord,NC

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.

Overview

14
14
years of professional experience

Work History

Customer Service Representative- DispatchHealth

Sitel
08.2023 - Current
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Supported accounts receivable operations within assigned functions.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Verified insurance eligibility, coverage and self-pay for patients.
  • Filed and maintained patient records in accordance with HIPPA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Prepared and scheduled home visits with the public, participants, and families of affiliate programs.

Supervisor

Costco Wholsale
02.2022 - 10.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Conducted routine inspections to check quality and compliance with established specifications.

Front End Supervisor

Costco Wholesale Corp
05.2010 - 02.2022
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Optimized schedules to keep coverage and service in line with forecasted demand.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Arts - Psychology

YORK COLLEGE OF THE CITY UNIVERSITY OF NEW YORK
Jamaica, NY

Skills

  • Communication
  • Clinical Data Entry
  • Insurance Verification
  • Payment Collection
  • Eligibility Determination
  • Office Administration
  • Customer Service
  • Scheduling Appointments
  • HIPAA Compliance
  • Medical Insurance
  • Windows Office Suite

Timeline

Customer Service Representative- DispatchHealth

Sitel
08.2023 - Current

Supervisor

Costco Wholsale
02.2022 - 10.2023

Front End Supervisor

Costco Wholesale Corp
05.2010 - 02.2022

Bachelor of Arts - Psychology

YORK COLLEGE OF THE CITY UNIVERSITY OF NEW YORK

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Tamarah Johnson