Tamarah Rose
Lauderdale Lakes,FL
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Janitorial Manager
Greenzone Cleaning Services
05.2019 - 01.2023
- Obtained cleaning contracts for commercial cleaning business
- Corresponded with potential clients and set appointments
- Managed staffing, inventory and quality control
- Responsible for overseeing the scheduling of service, training, and performance of staff
- Reviewed monthly reports to ensure customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Specialist
Sutherland Health Solutions
09.2016 - 11.2018
- Processed customers monthly premium payments
- Provided claims information to members and providers
- Assisted members and providers with member benefits, while maintaining quality assurance.
- Updated customer personal information and primary care physician
- Received, investigated and resolved all customer inquiries timely and accurately
- Ensured all customer communication is clearly documented
- Interacted through various channels such as Chat, Phone, and E-mail.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Teleperformance
12.2014 - 08.2016
- Provided members and providers with benefit information, such as co-pay, deductible and premiums.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Assisted Microsoft customers with downloading, installing and activating windows using a product key or digital license.
- Followed procedures for trouble shooting, diagnostic tests, replacing and or decommissioning equipment
- Accurately filed complaints and routed to the appropriate team.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
First Data
08.2012 - 12.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Process and/or provide guidance for monetary and non-monetary adjustments when required.
- Observe and ensure adherence to all of the department’s policies and procedures.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrate a thorough comprehension of all client related products.
Education
College Degree - Physical Therapy
Keiser University-Ft
Skills
- Word Processing
- Microsoft Office
- Multi-Line Telephone Systems
- Conflict Resolution
- Credit Card Payment Processing
- Quality Assurance Controls
- Policy and Procedure Adherence
Accomplishments
- Contributed to a 10% increase in customer surveys
- Managed high volume calls with minimal transfers
- Attained employee of the month 4 times based on patients feed back
- Consistently praised by patients for outstanding quality of care.
Timeline
Janitorial Manager
Greenzone Cleaning Services
05.2019 - 01.2023
Customer Service Specialist
Sutherland Health Solutions
09.2016 - 11.2018
Customer Service Representative
Teleperformance
12.2014 - 08.2016
Customer Service Representative
First Data
08.2012 - 12.2014
College Degree - Physical Therapy
Keiser University-Ft
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