Tamara J. Casey
Alabaster,AL
Summary
Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Driven with 10 + years of customer service and working with high-achieving executives. Track record at supporting professional needs with well-organized precision and successfully manages high-volume workloads in rapidly changing environments.
Overview
12
12
years of professional experience
Work History
Scheduling Supervisor
Community Health Systems, CHS
12.2021 - Current
- Managed a team of 14-22 agents
- Completed bi-weekly payroll and managed vacation requests
- Create and delivered disciplinary actions for attendance and performance
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and annual reviews
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management while working cross functionally.
- Generated reports to show agents individual performance
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Completed logs and reports detailing production data based on company's metric goals. Used quality assurance to help with company performance metrics.
- Assisted with creating training materials for entire organization of 500+ agents to ensure they are up to date with current polices and procedures.
- Support the organization by assisting with call taking on designated days.
Clinical Administrative Coordinator
Optum Infusion Services
09.2018 - 12.2021
- SME for National team payors.
- Work with hospitals, clinics, facilities and clinical team to manage requests for services from members and/or providers.
- Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles.
- Assist clinical staff with setting up documents/triage cases for Clinical Coverage Review.
- Handle resolution/inquiries from members and/or providers.
- Verified and reconciled service charges with insurance companies and payment providers.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Performed patient census operations, collecting data to generate comprehensive profile of practice's performance
Account Manager
Teachers-Teachers
02.2016 - 09.2017
- Responsible for managing caseloads of 200+ client accounts in various School Districts throughout the US to assist with finding qualified teacher applicants.
- Use company system, Sales Force and Zendesk, to track, monitor, and run reports for team and management meetings.
- Would provide Annual Reports for client retention.
- Train all new clients on systems via WebEx.
- Further assist all clients with any IT needs that may arise.
- Follow up with clients weekly, bi-weekly, and monthly via phone or email.
- Participated in bi-weekly team conference calls to discuss client accounts and any pertinent issues within the department.
- Utilized cross training to complete projects within different departments.
- Including but not limited to traveling and
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Including but not limited to traveling as well as delivering and engaging polished presentations to highlight products and draw favorable competitor comparisons.
Administrative Assistant
Teach For America
09.2011 - 02.2016
- Managed a budget of $530k that was tracked in Excel and remained within a 2% variance.
- Implemented office systems and employed communication structures that maximized efficiency daily.
- Assist Executive Director by managing calendar, submit monthly reimbursements/mileage, and make travel arrangements to accommodate schedule.
- Responsible for managing Americorps for 100+ Corps Members.
- This included document collection in a timely manner to stay within compliance, data entry, and file management.
- Utilized personal network that has developed and maintained business relationships with Teach For America.
- Created agenda and helped run weekly staff meetings.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Supported and assisted executive director in management of facility budgets and business practices.
Education
High School Diploma -
Hogan Prep. Academy
Kansas City, MO05.2001
Skills
- Data Research and Compilation
- Kronos
- Office Management
- Time Management
- Administrative Support
- Data entry
- Detail oriented
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Healthcare Management
- Work Force Management/Service Now
Timeline
Scheduling Supervisor
Community Health Systems, CHS
12.2021 - Current
Clinical Administrative Coordinator
Optum Infusion Services
09.2018 - 12.2021
Account Manager
Teachers-Teachers
02.2016 - 09.2017
Administrative Assistant
Teach For America
09.2011 - 02.2016
High School Diploma -
Hogan Prep. Academy
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