Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Available for weekend, evening and holiday shifts. Willingness to take on added responsibilities to meet team goals. Considered hardworking, punctual and driven.
Overview
17
17
years of professional experience
Work History
Cashier
Kroger #320
Sugar Land, TX
02.2022 - Current
Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales
Worked flexible schedule and extra shifts to meet business needs
Helped customers complete purchases, locate items and join reward programs
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Checked personal identifications during alcohol and tobacco sales
Welcomed customers and helped determine their needs
Answered questions about store policies and addressed customer concernsGreeted customers entering store and responded promptly to customer needs
Restocked and organized merchandise in front lanes
Worked closely with shift manager to solve problems and handle customer concerns
Stocked, tagged and displayed merchandise as necessary
Reviewed new promotions and monitored price changes
Processed customer refunds and exchanges according to established guidelines
Collected and authorized payments of guests
Cleaned registers and conveyer belts at end of every shift and throughout shift as needed
Master Telecommunicator/Field Training Officer
Wharton Police Department
Wharton, TX
06.2018 - Current
Answered incoming administrative or 9-1-1 lines and disseminated information accordingly - dispatched call for service, transferred to extension requested, transcribed message, or referred caller to correct agency
Dispatched Police, Fire, EMS, Life Flight units when necessary and logged all related information into calls for service for each department
Monitored video screens of Police Department and surrounding areas
Monitored county radio for any calls close to or inside city limits
Researched information as requested
Entered/modified/cleared lost/missing/stolen articles, people, vehicles, etc. in national crime database
Created training manual for Dispatch since Wharton did not initially have one
Any other tasks assigned
From June 2018 to December 2021, Wharton Police Department was Full Time employment. As of December 2021, Wharton Police Department became Part Time employment and Meadows Place Police Department became Full Time employment
Answered incoming administrative phone lines and disseminated information accordingly - dispatched call for service, transferred to extension requested, transcribed message, or referred caller to correct agency
Dispatched Police units to calls for service and notified fire department (through another agency) when necessary - i.e. Occupied vehicle lockouts, welfare checks, sick calls, etc.
Monitored courtroom during court sessions; monitored video screens for Police Department, Training Center, Mud Plant, Community Swimming Pool, etc.
Ran driver's license, criminal history, and vehicle returns per officer request and gave out information over police radio
Monitored county police radio for any calls related to or close to City of Meadows Place
Supervised part time dispatchers and ensured schedule coverage each week
Tended to all Open Records Requests and disseminated appropriately in timely manner
Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation
Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity
Contacted document requestors and obtained additional information required to process document requests
Promoted efficient document processing by maintaining orderly and clean control room
Collaborated across departments and levels of management to gain consensus on procedural documentation
Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation
Managed file archival and information retrievals
Any other tasks assigned
From February 2017 to December 2021, Meadows Place Police Department was Part Time employment. As of December 2021, Wharton Police Department became Part Time employment and Meadows Place Police Department became Full Time employment
Master Telecommunicator/Field Training Officer
Rosenberg Police
Rosenberg, TX
01.2010 - 02.2018
Answered incoming administrative phone calls and disseminated information accordingly - entered call for service, transferred to appropriate agency, transferred to internal extension, etc.
Answered incoming 9-1-1 emergency phone calls and disseminated information accordingly - entered call for service, transferred to appropriate agency, attempted call-backs on hang-up calls, dispatched police and/or fire personnel to requested location
Monitored police and fire radios throughout shift in order to assist partners with workload
Dispatched police and/or fire personnel to appropriate calls and broadcasted information over radios
Dispatched wreckers as requested
Monitored 23 jail inmate video screens to prevent prisoners from self-harm or inability to call for medical attention when necessary
Monitored video screens for entire police department, area parks, local shopping centers, etc.
Answered incoming intercom activations throughout police department in order to lock/unlock doors and/or speak to person on other end of intercom
Entered/Modified/Cleared/Canceled entries in national crime database: missing persons, wanted persons, stolen vehicles, abandoned vehicles, stolen articles, protective orders, etc.
Ran driver's license, criminal history and vehicle returns as requested
Called out on-call personnel as requested
Trained new recruits
Assisted with training program and reorganization of current training manual
Assisted School Resource Officers and other departments or divisions as requested
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
Developed and implemented effective lesson plans to cover necessary material
Created curricula, instructions, documents and written tests for various types of training courses
Developed lesson plans, instructional materials and written practice tests for new recruits
Any other tasks assigned
Dispatcher III
Fort Bend County Sheriff's Office
Richmond, TX
11.2009 - 01.2010
Answered incoming administrative phone calls and disseminated information accordingly - entered call for service, transferred to appropriate agency, transferred to internal extension, etc.
Answered incoming 9-1-1 emergency phone calls and disseminated information accordingly - entered call for service, transferred to appropriate agency, attempted call-backs on hang-up calls, dispatched police personnel to requested location
Monitored police radio throughout shift in order to assist partners with workload
Dispatched police personnel to appropriate calls and gave information out over radio
Dispatched wreckers as requested
Entered/Modified/Cleared/Canceled entries in national crime database: missing persons, wanted persons, stolen vehicles, abandoned vehicles, stolen articles, protective orders, etc.
Ran driver's license, criminal history and vehicle returns as requested