Tamara Lindsay Ruban
Summary
Energetic and compassionate Certified Nursing Assistant dedicated to providing top-quality, patient-centered care to physically challenged, bedridden and memory-impaired patients within long-term care environments or outpatient centers addressing acute and chronic conditions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA (Travel/Per Diem)
ShiftKey LLC; Clipboard Healthcare; Nursa; Kare
11.2023 - Current
- Certified and performing CNA duties in GA, CO, OH, KY, ND, WV, VA, PA, SC, MO, MT, OK, ME, TN, NM, IA, MS, HI, NE, UT, and OR.
Certified Nursing Assistant
Gold City Health & Rehab
Dahlonega , GA
12.2023 - 01.2024
- Assisted patients with ADLs, personal hygiene management, feeding and ambulation.
- Provided patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Answered call lights promptly and responded to patient needs accordingly.
- Cleaned and sanitized patient rooms according to established protocols.
- Provided social and emotional support to improve patient moral and increase comfort.
- Used mobility devices to transport patients.
- Turned and repositioned bedridden patients to prevent bedsores.
- Documented all observations of ADLs, patient behavior, complaints or physical symptoms in EMR/EHR charting systems such as PPC.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Dispatcher Coordinator
Casteel Heating & Air
Lawrenceville , GA
09.2022 - 11.2023
- Organized HVAC technician's, plumber's, and electrician's daily schedules and dispatched them to service calls with detailed job summaries.
- Coordinated and prioritized scheduled and emergency utility calls.
- Expert use of Service Titan software and phones to schedule 100-300 appointments and maintain the dispatch board daily.
- Maintained customer database and performed clerical office duties including taking incoming and making outgoing calls.
E911 Dispatcher
Town of Hilton Head Island
HHI , SC
03.2020 - 04.2022
- Responded to E911 calls, recorded caller information and dispatched appropriate personnel.
- Monitored multiple radio frequencies for police, fire and medical emergencies.
- Maintained contact with field units via radio or telephone to ensure their safety and status during assignments.
- Dispatched ambulances, fire trucks, law enforcement officers, tow trucks or other resources as required.
Customer Service Lead
Micro Center
08.2011 - 03.2020
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Assisted customers with product selection, ordering, billing, returns, exchanges, cash transactions, and technical support.
- Performed clerical and banking tasks such as filing, data entry, generating reports, preparing bank deposits and withdrawals.
Education
AAS in Business Healthcare Technology -
Ogeechee Technical College
06.2024
State Certified Nurse Assistant
Hillendel Medical Training
Lawrenceville08-2023
Skills
- Dementia Training
- Abuse/Neglect Training
- Psych/Mental Health Training
- CNA Core 1, 2, and 3
- CPR/First Aid
- Certified in EM/EF Dispatching
- Expert in all MS Office
- Typing 52 WPM
Certification
- 11/17/23 - Certified Nursing Assistant
- 08/2023 - CPR/BLS
Timeline
Certified Nursing Assistant
Gold City Health & Rehab
12.2023 - 01.2024
CNA (Travel/Per Diem)
ShiftKey LLC; Clipboard Healthcare; Nursa; Kare
11.2023 - Current
Dispatcher Coordinator
Casteel Heating & Air
09.2022 - 11.2023
E911 Dispatcher
Town of Hilton Head Island
03.2020 - 04.2022
Customer Service Lead
Micro Center
08.2011 - 03.2020
AAS in Business Healthcare Technology -
Ogeechee Technical College
State Certified Nurse Assistant
Hillendel Medical Training
- 11/17/23 - Certified Nursing Assistant
- 08/2023 - CPR/BLS
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