Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Overview
11
11
years of professional experience
Work History
Adminstrative Assistant to Chief of General Neuro
Mount Sinai Health System
New York, NY
02.2023 - Current
Serves as the primary point of contact for Dr. Charles Stacy, Chief of General Neurology and Associate Professor Dr David Bronster.
Collaborates effectively with specialty pharmacy, divisional faculty, and senior leadership to enhance program efficiency.
Ensures smooth operation of essential administrative tasks by working closely with the Chief of general neurology and associate professor provider.
Streamlines the coordination of baseline and follow-up appointments for cognitive testing referrals via Epic and Cerner.
Secures all required insurance prior authorizations for program, liaising effectively between clinician and patient to address any potential challenges
Contacts patient in advance of appointment to confirm
Communicates key metrics and improvement actions to management
Enhances policies, procedures, and processes for general neurology by collaborating with administrative and clinical teams.
Collaborates with team members to develop ideas, implement efficient processes, and source relevant materials in order to facilitate program expansion while aligning with departmental objectives.
Dedicates to fostering learning and effective communication by providing continuous support to new hires and neurology administrative assistants.
Partners with the Chief of General Neurology and Associate professor to develop effective action plans aimed at closing identified gaps
Care Management Associate
MetroPlus health
New York, NY
03.2020 - 10.2020
Verified the accuracy of diagnoses or treatments through examination of clinical documentation submitted by healthcare providers.
Facilitated the coordination of referrals for medical specialists or other services, as required.
Engaged in collaborative team meetings to evaluate case progress, assess new referrals, and generate innovative solutions for complex cases.
Addressed inquiries and resolved issues efficiently.
Ensured compliance with required information by maintaining accurate and comprehensive documentation
Provided exceptional customer service to plan members
Administrative Support Assistant- Float Pool
Northwell Health System
New York, NY
02.2015 - 03.2020
Created comprehensive summary reports by compiling data from diverse sources for management analysis.
Enhanced operational efficiency through the implementation of administrative procedures.
Provided administrative support to department staff members, including answering phones and directing calls.
Ensured professional and helpful service to all visitors.
Sustained reliable access to essential items by accurately tracking and sourcing supplies.
Patient Care Associate- Float Pool
Northwell Health System
Manhasset, NY
12.2013 - 12.2014
Administered support services to patients, ensuring compliance with established guidelines.
Ensured the continuous monitoring of vital signs such as temperature, pulse, respiration rates ,blood pressure and oxygen saturation levels.
Exercised quick response in crisis events by applying critical thinking skills.
Executed basic clerical responsibilities including answering phone calls, filing documents, scheduling appointments and preparing charts.
Education
Liberal Arts And General Studies
Queensborough Community College of The City University of New York
Oakland Gardens, NY
08-2026
References
References available upon request.
Timeline
Adminstrative Assistant to Chief of General Neuro
Mount Sinai Health System
02.2023 - Current
Care Management Associate
MetroPlus health
03.2020 - 10.2020
Administrative Support Assistant- Float Pool
Northwell Health System
02.2015 - 03.2020
Patient Care Associate- Float Pool
Northwell Health System
12.2013 - 12.2014
Liberal Arts And General Studies
Queensborough Community College of The City University of New York
Registered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai HospitalRegistered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai Hospital
Revenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai HospitalRevenue Cycle Reimbursement Analyst at Sinai Health System, Mount Sinai Hospital