Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara P. Woodall

Kihei,United States

Summary

Proven leader and dedicated professional, I leveraged my exceptional customer service and relationship management skills at Supercuts Springfield to significantly enhance client satisfaction and loyalty. Specializing in efficient operations and team collaboration, I successfully increased salon productivity and fostered a positive work environment, contributing to the salon's reputation for excellence.

Overview

2024
2024
years of professional experience

Work History

Server

OHanas Seafood Bar and Grill
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Senior Hairdresser

Cool Cuts Etc
12.2021 - 12.2023
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
  • Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
  • Initiated and engaged clients in conversations as part of personalized service.

Salon Manager

Supercuts
01.2018 - 11.2021
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Maintained general appointment calendar and set shift schedules.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Handled employee scheduling and coverage needs during business hours.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
  • Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Promoted business through marketing initiatives and use of social media.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
  • Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
  • Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
  • Coordinated special events such as bridal parties or fashion shows in partnership with other local businesses.
  • Led team of stylists and beauticians, fostering collaborative environment that boosted overall salon performance.
  • Negotiated with suppliers to secure better pricing, achieving cost savings without compromising on quality.

Education

Bachelor Of Medical Biology - Nursing

Mercer University
Macon, GA

Diploma - Cosmetology

Vogue Beauty Shcool
Hiram, GA
05.1999

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Supply restocking
  • Food safety practices
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Tableside etiquette
  • Task prioritization
  • Guest seating
  • Table setting
  • Ordering procedures
  • Food station setup
  • Menu presentation

Timeline

Senior Hairdresser

Cool Cuts Etc
12.2021 - 12.2023

Salon Manager

Supercuts
01.2018 - 11.2021

Server

OHanas Seafood Bar and Grill

Bachelor Of Medical Biology - Nursing

Mercer University

Diploma - Cosmetology

Vogue Beauty Shcool

Similar Profiles

CREATE PROFILE
Tamara P. Woodall