Tamara Rivera
Meadville,PA
Overview
17
17
years of professional experience
Work History
Mental Health Worker
Bethesda Lutheran Services
Meadville, PA
03.2023 - Current
- Provided direct supervision, leadership, and served as a role model to clients.
- Proven leadership and interpersonal skills, plus a demonstrated ability to manage, develop, and motivate staff.
- Met with prospects and guardians to answer questions, discuss program curriculum, and provide tours.
Mental Health Worker
Abraxas I
Marienville, PA
09.2021 - 02.2023
- Established protocols and processes for Covid 19 to guarantee facility and personnel compliance.
- Cultivated and developed a solid rapport with vendors' clientele as well as internal and external partners.
- Implemented the daily activity schedules and structure and coordinate client activities.
- Dedicated to creating a culture of knowledge and inclusion work to ensure a hospitable, diverse, and culturally aware organization.
Vender Specialist for Bank
TTECH
Morgantown, WV
11.2016 - 11.2019
- Answered calls from both new and current clients; supplied data using the available online platforms; processed requests and adjustments to personal accounts; and computed correct payments and transfers of monies.
- Made sure customers received the best possible service so that survey responses could be used to improve business goods and services.
- Prepared any necessary follow-up action for the supervisor's consideration.
- Reviewed transactions in processing where further information was required for the client.
- Provided high call volume service with tact and courtesy.
- Helped determine if customers qualified for a variety of services, including stop payments, fee waivers, memo credits, deposit holds, and more.
- Aided Bank of America storm victims in high alert states.
Life Coach
Duodecad IT Services
Remote, PA
08.2011 - 06.2016
- Gave clients and prospective clients life advising and goal planning services.
Assembly I
Accent Staffing
Warren, PA
03.2013 - 10.2013
- Exceeded quota by 179%, cold called an average of 70 potential customers per day, booked the most meetings in the company 8 months in a row.
- Analysed industry trends and tracked competitor activities to inform decision making.
- Launched two new markets Chicago and Detroit that were the top two markets in the company.
- Managed a team through training individual and group supervision.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Customer Service Agent
Blair Orchid Brand Call Center
Warren, PA
04.2012 - 12.2012
- Answered calls from both new and existing customers.
- Processed changes and requests regarding product orders.
- Computed proper payment and form of payment.
- Ensured that customers received optimal service while awaiting final processing and attended to any special requests.
- Reviewed orders to ensure completeness for processing and determined if additional information was needed.
- Prepared any necessary follow-up action for supervisor's consideration.
- Provided a high volume of retiree and elderly population with considerate and polite service.
- 80+ percentile work productivity.
Office Assistant
Humanities & Human Sciences, PPU
Pittsburgh, PA
06.2010 - 05.2011
- Customer service, administrative assistant tasks in the office, inventory management, filing, mailroom, Microsoft Word and Excel, assignment preparation, answering the phone, and local deliveries are all included.
- Responded to queries and concerns from instructors and students in a timely manner.
- Routine office work and computer proficiency.
Office Assistant
School of Communications, Point Park University
Pittsburgh, PA
10.2009 - 05.2010
- Planning and execution of the event, as well as helping instructors prepare their lesson plans.
- The University President's Office, customer service, filing, mailroom, inventory, Microsoft Word, Excel, interoffice document and valuables liaison-courier, and more.
- Designed a high school gala brochure for prospective new enrolees.
- Participated in the Institute's first-ever 'Justice Through Journalism' gala's setup and execution.
Personal Secretary
Humanities & Human Sciences, PPU
Pittsburgh, PA
06.2009 - 08.2009
- Arrangement of the office, stock, filing, mailroom, Microsoft Word and Excel, revision of the syllabus, assignment preparation, and answering the phone.
- The instructor's office and filing system were arranged. Assignments and summer courses were helped to create.
Office Assistant
President's Office, PPU
Pittsburgh, PA
09.2008 - 05.2009
- Mailroom, Excel, Word, and PowerPoint, local deliveries, filing, and customer support.
- Maintained an updated system for filing internal data; in charge of meeting supplies and setup.
Timeline
Mental Health Worker
Bethesda Lutheran Services
03.2023 - Current
Mental Health Worker
Abraxas I
09.2021 - 02.2023
Vender Specialist for Bank
TTECH
11.2016 - 11.2019
Assembly I
Accent Staffing
03.2013 - 10.2013
Customer Service Agent
Blair Orchid Brand Call Center
04.2012 - 12.2012
Life Coach
Duodecad IT Services
08.2011 - 06.2016
Office Assistant
Humanities & Human Sciences, PPU
06.2010 - 05.2011
Office Assistant
School of Communications, Point Park University
10.2009 - 05.2010
Personal Secretary
Humanities & Human Sciences, PPU
06.2009 - 08.2009
Office Assistant
President's Office, PPU
09.2008 - 05.2009
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