Tamara S. McNeil

Nationwide Mutual Insurance Company & Affiliated Companies is a group of large U.S.
insurance and financial services companies based with over 89 years in business.
Accomplishments:

Reports directly to Casualty Claims Manager

• Successfully investigated, evaluated and negotiated all exposures on the AL Pilot.
• Averages or exceeds 8 10 early settlements a month with customer service scores at 9.1 out of 10 (CSI Index Score). Recent Quality score of 93% out of 100%.
• Manages an average 30-day life cycle of up to 40 60 claims per month. Responsible for investigation, negotiation and claim resolution process for liability claims involving property damage with insured motorists.
• Also responsible for initiating complex claims and coverage investigations, negotiations and best practices for settlements. No customer complaints year to date.
• Serves as Subject Matter Expert (SME) for entire team mentoring new hires as they transition into their new position as a Casualty Claims rep.
• Properly identifies the need for special investigations, such as SIU, Field Assignments and Diverse Market reassignments.
• Net Results: Manage the accurate recording of 40 to 60 claims per month with all information required for the successful resolution of claims investigations.

Reported to Claims Manager

• High-volume Contact Center
• Managed over 130 180 claims per month
• Reviewed auto policies, auto claim forms to verify and determine insurance coverage eligibility under state laws in Florida
• Over 5 years of experience handling insurance claims from inception to close
• Conduct and manage the entire investigative process, ongoing communication with customers and relevant external parties
• Served as Senior Unit Leader and New Hire Mentor
• Document all relevant claim facts in Guide Wire/Claim Center
• Provide extraordinary customer service to well over 10 parties/vendors involved in the claims process
• Negotiate settlement of Auto Liability and Non-Bodily Injury Claims
• Net Results: Exceptional timely record keeping of up to 1,500 claims annually.

• Successfully mastered all lines of business (Workers Comp, General Liability, Artisan
• Contractors Commercial Insurance, BA and PR Liabilities) in processing Commercial
• Audited books annually, all five lines sold were processed
• Successfully worked closely with agents, co workers and policy holders to insure proper classification and exposures
• Increased or decreased rate based on contractors and day laborers
• Net Results: 95% quality