Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamarcus Ford

Snellville,GA

Summary

Dynamic POS Technician with extensive experience at Meco Atlanta, excelling in hardware repair and software updates. Proven track record in enhancing system efficiency and customer satisfaction through effective troubleshooting and technical training. Strong problem-solving skills and attention to detail drive operational excellence in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Gilbarco POS Technician

Meco Atlanta
07.2011 - 02.2020
  • Assisted in troubleshooting and repairing POS systems to ensure operational efficiency.
  • Supported installation of software updates on POS terminals to enhance functionality.
  • Learned to configure hardware components for optimal performance in retail environments.
  • Collaborated with team members to maintain accurate inventory of POS equipment.
  • Conducted routine maintenance checks on POS devices to prevent downtime.
  • Documented service requests and resolutions for future reference and knowledge sharing.
  • Provided basic user training for staff on new POS features and functionalities.
  • Adapted quickly to changes in technology and software applications within retail settings.
  • Provided exceptional customer service while addressing client concerns regarding their POS systems quickly and efficiently.
  • Reduced downtime for businesses by providing timely on-site technical support for POS systems.
  • Delivered effective training sessions for end-users, promoting efficient use of POS systems in daily operations.
  • Utilized advanced diagnostic tools to identify root causes of complex technical problems accurately.
  • Increased customer satisfaction with prompt resolution of technical issues related to payment processing systems.
  • Managed inventory control processes, ensuring accurate tracking of all POS equipment and spare parts.
  • Enhanced system efficiency by diagnosing and repairing POS hardware and software issues.

Warehouse Manager

Meco Atlanta
07.2008 - 07.2011
  • Oversaw daily warehouse operations, ensuring compliance with safety standards and efficiency protocols.
  • Managed inventory control systems, optimizing stock levels and reducing discrepancies.
  • Trained and mentored staff on best practices for material handling and equipment use.
  • Implemented process improvements that enhanced workflow efficiency and reduced lead times.
  • Coordinated shipping and receiving activities, ensuring timely dispatch of products to customers.
  • Analyzed operational data to identify trends, implementing adjustments for increased productivity.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Scientific Games

Installation Technician
05.2005 - 05.2009
  • Assisted in troubleshooting and repairing POS systems to ensure operational efficiency.
  • Supported installation of software updates on POS terminals to enhance functionality.
  • Learned to configure hardware components for optimal performance in retail environments.
  • Collaborated with team members to maintain accurate inventory of POS equipment.
  • Conducted routine maintenance checks on POS devices to prevent downtime.
  • Documented service requests and resolutions for future reference and knowledge sharing.
  • Provided basic user training for staff on new POS features and functionalities.
  • Adapted quickly to changes in technology and software applications within retail settings.
  • Provided exceptional customer service while addressing client concerns regarding their POS systems quickly and efficiently.
  • Reduced downtime for businesses by providing timely on-site technical support for POS systems.
  • Delivered effective training sessions for end-users, promoting efficient use of POS systems in daily operations.
  • Utilized advanced diagnostic tools to identify root causes of complex technical problems accurately.
  • Increased customer satisfaction with prompt resolution of technical issues related to payment processing systems.
  • Managed inventory control processes, ensuring accurate tracking of all POS equipment and spare parts.
  • Enhanced system efficiency by diagnosing and repairing POS hardware and software issues.

Education

Business Administration And Management

Auburn University Montgomery
Montgomery, AL

Skills

  • Network connectivity
  • Wireless networking
  • Hardware installation
  • Security protocols
  • System maintenance
  • Hardware repair
  • Software updates
  • Software configuration
  • POS software
  • Operating systems
  • Peripheral devices
  • POS troubleshooting
  • Hardware maintenance
  • Technical training
  • Security compliance
  • Teamwork
  • Problem-solving
  • Mechanical tools
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Critical thinking

Certification

Certified on all Gilbarco offered certified products including Passport, Veeder Root, and Dispensers. Also certified in fuel master and other industry related programs

Timeline

Gilbarco POS Technician

Meco Atlanta
07.2011 - 02.2020

Warehouse Manager

Meco Atlanta
07.2008 - 07.2011

Scientific Games

Installation Technician
05.2005 - 05.2009

Business Administration And Management

Auburn University Montgomery

Similar Profiles

CREATE PROFILE
Tamarcus Ford