Tamari Taylor
Jacksonville,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
QRM
02.2024 - 07.2025
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Modified, updated and processed existing policies.
- Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
Retention Specialist
MCI
08.2023 - 10.2024
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
- Assisted in the development of strategies aimed at improving long-term customer loyalty.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Customer Service Representative
CCI Contract Callers
05.2022 - 01.2023
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales dedicated and self driven customer service representative with exceptional level of professionalism seeking to utilize expert skills
- Organizational
- Computer skills
- Public speaking
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Service
Teleperformance
06.2021 - 09.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Managed high call volume while maintaining excellent customer service standards.
Sales Agent
Florida Blue, Blue Cross and Blue Shield of Florida
09.2019 - 02.2021
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Diploma -
Edward H White High School
Jacksonville, FLSkills
- Computer skills, Customer service, Typing, Communication skills, Writing skills
- Critical thinking
- Relationship building
- Documentation
- Building rapport
- Research
Timeline
Customer Service Representative
QRM
02.2024 - 07.2025
Retention Specialist
MCI
08.2023 - 10.2024
Customer Service Representative
CCI Contract Callers
05.2022 - 01.2023
Customer Service
Teleperformance
06.2021 - 09.2022
Sales Agent
Florida Blue, Blue Cross and Blue Shield of Florida
09.2019 - 02.2021
Diploma -
Edward H White High School
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