Summary
Overview
Work History
Education
Skills
Timeline
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Tamaria McKnight

DOUGLASVILLE,GA

Summary

Highly skilled professional with a proven ability to maintain customer satisfaction while contributing to the company's success. Reliable and driven individual with strong time management, critical thinking, and organizational talents.

Overview

7
7
years of professional experience

Work History

Substitute Teacher

School District Of Paulding County
01.2024 - Current
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Independent Contractor

Self-employeed
09.2022 - Current
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Streamlined shopping process for improved order completion times and increased daily productivity.
  • Maintained organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
  • Handled customer inquiries promptly and professionally, fostering positive relationships and repeat business.
  • Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
  • Assisted customers with special dietary needs or preferences, thoughtfully selecting products tailored to their requirements.

Customer Advocate

United Healthcare Group
04.2023 - 10.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Collaborated with team members to ensure consistent high-quality service delivery across organization.
  • Developed strong relationships with clients, promoting trust and loyalty through excellent service.
  • Conducted thorough research to provide accurate information and resolve complex issues for customers.

Building Supervisor

City Of Carrollton
10.2020 - 12.2022
  • Enhanced customers satisfaction with prompt resolution of maintenance issues, clear communication, and excellent customer service.
  • Ensured safety of customers through fire drills, safety training, and maintaining emergency preparedness plans.
  • Developed strong relationships with customers by being responsive to their needs and providing exceptional service.
  • Maintained accurate records for building operations including memberships, maintenance logs, permits/licenses renewal dates to ensure regulatory compliance.

Private Nanny

Self-employeed
05.2019 - 10.2020
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Assisted with homework and school projects, fostering love for learning in children.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on daily basis.
  • Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.

Substitute Teacher

Kelly Educational Staffing
02.2018 - 05.2019
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
  • Developed strong rapport with students through consistent encouragement and support, fostering positive learning atmosphere conducive to academic growth.
  • Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Receptionist

West Georgia Technical College
10.2016 - 02.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing 30-40 phone calls, emails, and walk-in clients.
  • Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Associate of Science - Business Management

West Georgia Technical College
La Grange, GA
12.2018

High School Diploma -

Carrollton High School
Carrollton, GA
05.2015

Skills

  • Analytical Skills
  • Verbal and written communication
  • Organizational abilities
  • Problem-solving abilities
  • Decision-Making
  • Multitasking
  • Self Motivation
  • Active Listening
  • Time Management
  • Task Prioritization

Timeline

Substitute Teacher

School District Of Paulding County
01.2024 - Current

Customer Advocate

United Healthcare Group
04.2023 - 10.2023

Independent Contractor

Self-employeed
09.2022 - Current

Building Supervisor

City Of Carrollton
10.2020 - 12.2022

Private Nanny

Self-employeed
05.2019 - 10.2020

Substitute Teacher

Kelly Educational Staffing
02.2018 - 05.2019

Receptionist

West Georgia Technical College
10.2016 - 02.2018

Associate of Science - Business Management

West Georgia Technical College

High School Diploma -

Carrollton High School

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Tamaria McKnight