Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Physical Therapist
Kindred Home Health
10.2009 - 05.2020
Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
Improved patient mobility by developing personalized treatment plans and monitoring progress.
Recorded patient prognosis, treatment, and responses into reports and patient charts.
Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
Optimized clinic efficiency by managing schedules, prioritizing cases based on urgency, and delegating tasks among staff members.
Supervised clinical students, certified and licensed assistants, technicians, and volunteers.
Increased clinic revenue by consistently maintaining high level of patient retention and satisfaction.
Streamlined documentation processes to ensure accurate and timely completion of evaluations, progress notes, and discharge summaries.
Tested and measured patients' strength, motor development and function, sensory perception, functional capacity and respiratory and circulatory efficiency.
Shipping and Receiving Clerk
Walmart
01.2008 - 12.2008
Reduced shipping and receiving errors through meticulous inspection of packages and double-checking labels.
Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
Used pallet jacks, forklifts, and dollies to load and unloaded goods from trucks and containers.
Improved inventory management with precise record-keeping of incoming and outgoing shipments.
Processed required paperwork to expedite handling of shipped and received goods.
Customer Service Representative
West Telecommunications
09.2001 - 04.2005
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Investigated and resolved customer inquiries and complaints quickly.
Educated customers about billing, payment processing and support policies and procedures.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Maintained up-to-date knowledge of product and service changes.
Responded to customer requests for products, services, and company information.