Tamarie Heath
Summary
To obtain a position that utilizes my passion for helping combined with my technical abilities to improve company success.
Self Motivated, Highly energetic, Strong work ethic, People oriented, Excellent communication skills, able to work a diverse group of people easily. Able resolve all situations satisfying both customer and company.
Dedicated to giving best efforts in all situations.
Overview
2026
2026
years of professional experience
Work History
Customer Service Director
Penn LLC
08.2004 - 08.2025
- Developed training programs to improve staff performance and service delivery.
- Implemented new CRM system to streamline customer interactions and data management.
- Established key performance indicators to measure service quality and effectiveness.
- Mentored junior staff in best practices for conflict resolution and customer care.
- Oversaw development of strategic initiatives aimed at enhancing overall customer experience.
- Analyzed customer feedback to identify trends and drive service improvements.
- Collaborated with cross-functional teams to optimize operational processes and resolve issues.
Outside Sales
Marbec Industial
- Acquire / Maintain customer relations
- Prospected for new business through outside sales calls, solicitation, networking and cold-calling.
- Boosted sales performance by developing and implementing strategic outside sales plans.
- Trained new Outside Sales Associates on best practices for successful selling techniques, improving team performance overall.
- Exceeded sales targets consistently through effective upselling techniques and product knowledge training for staff members.
Purchasing Agent – SQC Charts +
Marblehead Lime/Carmeuse
- Managed purchase orders and inventory levels to optimize stock availability and reduce costs.
- Evaluated supplier performance to ensure compliance with quality standards and delivery timelines.
- Negotiated pricing and terms with suppliers to achieve favorable contract agreements.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Maintained compliance with industry regulations and company policies throughout procurement activities.
- Streamlined purchasing processes for increased efficiency and reduced operational costs.
Education
Computer Science
South Suburban College
Skills
- Team management
- Client service expertise
- Proficient in conflict management
- Technical troubleshooting
- Job performance assessment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Customer communications which led to increased sales.
- Increase efficiency in current processes and procedures improving related to customer satisfaction.
- manipulate data to create graphs showing progress and possible improvements.
- Liaison with Warehouse staff to maintain customer fulfillment/satisfaction
Timeline
Customer Service Director
Penn LLC
08.2004 - 08.2025
Outside Sales
Marbec Industial
Purchasing Agent – SQC Charts +
Marblehead Lime/Carmeuse
Computer Science
South Suburban College