Tamarin Montgomery
Union City,GA
Summary
Results-oriented professional with a strong background in customer service and administration. Exceptional communicator with excellent organizational and interpersonal skills. Proven ability to multitask effectively, demonstrating a commitment to enhancing productivity and elevating customer satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Services Coordinator III
Emory Healthcare
10.2021 - Current
- Verify insurance eligibility and primary care provider information through Epic software
- Organize and manage documentation for multiple providers, facilitating streamlined operations.
- Answer incoming calls, schedule appointments and file medical records.
- Communicates patient requests and responds to messages in admin pool
- Provide patient with after-visit summary and scheduling next appointment to maintain continuous care and facilitate treatment plan.
Service Department Receptionist
ALM Kia South
04.2021 - 10.2021
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created a system that oversaw inventory control, ensuring timely replenishment of supplies and
optimizing cost efficiency. - Corresponded with clients through email and telephone.
Property Administrative Specialist
Marriott International, Inc. (Atlanta Airport)
11.2019 - 04.2021
- Acted as the primary liaison between major commercial airlines and the sales office team, fostering strong partnerships.
- Managed transient and group reservations using PMS software to enhance customer service and operational efficiency.
- Participated in weekly management meetings to review and analyze group reports for strategic planning.
- Supported front desk staff in resolving reservation issues and discrepancies to maintain guest satisfaction.
- Handled multi-line phone systems, routing calls to the appropriate departments to ensure timely responses.
Guest Experience Expert
Marriott International, Inc. (Renaissance Gateway)
04.2018 - 11.2019
- Increased repeat business through exceptional customer service and attention to detail.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Implemented effective up-selling techniques for additional revenue generation while maintaining genuine care for the guest''s needs.
- Developed strong rapport with guests, creating a positive atmosphere conducive to return visits.
- Handled guest complaints with tact and empathy, resulting in successful conflict resolution.
Education
High School Diploma -
Tri-Cities Highschool
East Point, GA05-2011
Associate of Arts - English
Georgia State University
Atlanta, GABachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH01-2027
Skills
- Office Administration
- Technology: Proficient in online teaching platforms (eg, Zoom, Google Classroom) and Microsoft Office Suite
- Critical Thinking
- Collaboration: Strong team player with excellent time management abilities
- Conflict Resolution
- Communication: Exceptional verbal and written communication skills
- Cultural Sensitivity: Experienced in engaging with diverse learners from various cultural backgrounds
- Customer Service
- Data Analysis
- Problem Solving
Timeline
Patient Services Coordinator III
Emory Healthcare
10.2021 - Current
Service Department Receptionist
ALM Kia South
04.2021 - 10.2021
Property Administrative Specialist
Marriott International, Inc. (Atlanta Airport)
11.2019 - 04.2021
Guest Experience Expert
Marriott International, Inc. (Renaissance Gateway)
04.2018 - 11.2019
High School Diploma -
Tri-Cities Highschool
Associate of Arts - English
Georgia State University
Bachelor of Science - Human Resources Management
Southern New Hampshire University
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