Tamaris Fleming

• Assists the Practice Manager in managing the Office Assistant team, which includes tasks such as interviewing, hiring, onboarding, training, coaching, conducting disciplinary actions, performing performance reviews, setting developmental goals, and conducting competency evaluations
• Aids the Practice Manager in handling payroll, organizing continuing education, creating weekly schedules, and maintaining other employee records, ensuring compliance with AAMC and departmental standards
• Supports the management team by serving as a point of contact for all department staff members within the designated office, ensuring smooth office coverage
• Assists the Practice Manager in procurement activities, including ordering supplies and monitoring inventory levels across all offices
• Steps up to lead the staff in the absence of the Practice Manager, ensuring continuity of operations
• Welcomes and registers patients accurately in the practice management system
• Coordinates with insurance companies and other medical offices to obtain necessary referrals and coverage verifications
• Maintains a professional demeanor and fosters positive patient interactions, adhering to AAMC’s Service Excellence Framework (iCare)
• Manages incoming office calls, schedules patient appointments, takes messages, and directs calls as needed
• Handles monetary transactions securely, including deposits and bank bags
• Collects patient copays, high deductible deposits, and outstanding balances as required
• Performs scanning and abstracting tasks and executes daily business operations efficiently
• Created a completely new office assistant training manual within first 45 days

• Won LHCE Rise and Shine Award January 2024 for going the extra mile for patients and exceeding company expectations and embodying company values
• Manage calendars, organize schedules, and schedule patients using EPIC Systems for cardiology services, including follow-up appointments and cardiac procedures
• Support medical professionals by successfully registering over 100 patients a day boosting efficiency of check in and check out procedures
• Verify referrals and insurance eligibility for all patients coming in for appointments
• Exude positivity and kindness to promote a positive office environment for patients and staff members
• Work closely with medical professionals to maintain smooth clinic operations and exceptional patient flow
• Efficiently completed prior authorizations for electrophysiologist procedures
• Scrubbed providers schedules to ensure that all appointments were scheduled correctly, and all accounts were getting billed properly for appointments
• Facilitate discussion between insurance companies and providers in a peer to peer to get patients procedures scheduled
• Provide and assist patients with regulatory information such as HIPPA, disclosure, patient rights, consent, and financial assistance forms

Maintained knowledge of food and drink menus to give personalized recommendations to all guests -Assisted mangers on every shift with mapping out floor plans and shift sections for servers -Ensured efficient service to guests and large parties for casino events
-Proficient in building relationships with guest and recommending luxury upscale liquor

-Aided servers by running food and drinks during peak hours throughout the shift

• Assigned roles and responsibilities to office assistants to ensure task are being completed timely and accurately
• Greeted, registered, collected co-payments, and scheduled patients into the NextGen Healthcare system using the EHR and Practice Management systems
• Managed office supplies and equipment which included ordering inventory and the control of products
• Acknowledged a high-volume of calls and answer patient’s questions with accurate information
• Meticulously processed and inputted patients’ information in and collected form of payment
• Obtained and transported medical data to different offices throughout the region as well as go to other facilities to extend help
• Worked with 16 professionals and 70+ patients daily and assisted in keeping the office running efficiently efficient work environment
• Curated in-office themes throughout the year to elevate patients in-office experience

• Disinfected surfaces and equipment with EPA approved products and organized tools throughout the clinic to ensure a safe environment
• Effectively assisted post-surgery patients around the clinic from getting to one workout station to the next
• Demonstrated at-home exercises to patients to ensure they fully understand the technique
• Carefully placed stimulus pads on patients and help patients with essential medical equipment to satisfy patients’ needs
• Engaged and maintained positive relationships throughout the office
• Trained new employees on daily functions of the outpatient clinic and how to carefully handle post-surgery patients
• Encouraged patients through their exercises to improve their experience and maintain recurring visits until they are fully recovered

• Provided a welcoming environment to the patrons that entered the facility while completing administrative task
• Professionally answered the phone while providing effective customer service and solving customers problems
• Directed patrons around the building to assist them to their destination and being a resource point to help others
• Scheduled and confirmed appointments for the school advisors
• Managed the student success website to verify that all information was up to date and accurate
• Created strategies alongside advisors for students to help them throughout their college career