Tamaris Fleming
Bowie,MD
Overview
7
7
years of professional experience
Work History
Executive Administrative Assistant
Luminis Health Pathways
08.2025 - Current
- Provide high-level administrative support to executive leadership within a behavioral health and substance use treatment program, supporting outpatient and recovery-focused services.
- Coordinate and schedule appointments, meetings, and conferences with medical providers, behavioral health clinicians, care coordinators, and external partners.
- Manage daily office operations including confidential medical records, document retention, supply inventory, billing, and invoice processing in compliance with healthcare policies.
- Compile, analyze, and maintain programmatic and operational data used for internal reports, audits, and leadership review.
- Serve as primary point of contact for the office, screening calls and visitors, responding to inquiries, and routing requests appropriately while maintaining HIPAA-compliant confidentiality.
- Prepare, assemble, and distribute materials for clinical, operational, and leadership meetings; attend meetings and accurately record, transcribe, and distribute minutes.
- Maintain executive calendars, track assignments and deadlines, and ensure timely completion of projects in a fast-paced healthcare environment.
- Conduct research and prepare briefing materials, summaries, and responses for the Vice President, supporting decision-making and strategic initiatives.
- Coordinate travel, meetings, and conferences in accordance with medical center and healthcare system policies.
- Plan and execute large-scale meetings and trainings (20–200 attendees) related to healthcare operations, education, and program initiatives, including logistics, vendor coordination, registration, and post-event evaluations.
- Provide cross-coverage and support for other administrative staff, ensuring continuity of operations through ongoing cross-training.
Front Desk Supervisor
Luminis Health Orthopedics
06.2024 - 07.2025
- Assists the Practice Manager in managing the Office Assistant team, which includes tasks such as interviewing, hiring, onboarding, training, coaching, conducting disciplinary actions, performing performance reviews, setting developmental goals, and conducting competency evaluations.
- Aids the Practice Manager in handling payroll, organizing continuing education, creating weekly schedules, and maintaining other employee records, ensuring compliance with AAMC and departmental standards.
- Supports the management team by serving as a point of contact for all department staff members within the designated office, ensuring smooth office coverage.
- Assists the Practice Manager in procurement activities, including ordering supplies and monitoring inventory levels across all offices.
- Steps up to lead the staff in the absence of the Practice Manager, ensuring continuity of operations.
- Maintains a professional demeanor and fosters positive patient interactions, adhering to AAMC's Service Excellence Framework (iCare).
- Manages incoming office calls, schedules patient appointments, takes messages, and directs calls as needed.
- Handles monetary transactions securely, including deposits and bank bags.
- Collects patient copays, high deductible deposits, and outstanding balances as required.
- Performs scanning and abstracting tasks and executes daily business operations efficiently.
- Created a completely new office assistant training manual within first 45 days.
- Organized and led regular meeting, ensuring alignment on team objectives and procedural changes.
Administrative Specialist
Luminis Health Multi-Specialty Suite
10.2023 - 05.2024
- Won LHCE Rise and Shine Award January 2024 for going the extra mile for patients and exceeding company expectations and embodying company values.
- Manage calendars, organize schedules, and schedule patients using EPIC Systems for cardiology services, including follow-up appointments and cardiac procedures.
- Support medical professionals by successfully registering over 100 patients a day boosting efficiency of check in and check out procedures.
- Verify referrals and insurance eligibility for all patients coming in for appointments.
- Exude positivity and kindness to promote a positive office environment for patients and staff members.
- Work closely with medical professionals to maintain smooth clinic operations and exceptional patient flow.
- Efficiently completed prior authorizations for electrophysiologist procedures.
- Scrubbed providers schedules to ensure that all appointments were scheduled correctly, and all accounts were getting billed properly for appointments.
- Facilitate discussion between insurance companies and providers in a peer to peer to get patients procedures scheduled.
- Provide and assist patients with regulatory information such as HIPPA, disclosure, patient rights, consent, and financial assistance forms.
Patient Access Representative Lead
Medstar Shah Medical Group
10.2022 - 09.2023
- Assigned roles and responsibilities to office assistants to ensure task are being completed timely and accurately.
- Greeted, registered, collected co-payments, and scheduled patients into the NextGen Healthcare system using the EHR and Practice Management systems.
- Managed office supplies and equipment which included ordering inventory and the control of products.
- Acknowledged a high-volume of calls and answer patient's questions with accurate information.
- Meticulously processed and inputted patients' information in and collected form of payment.
- Obtained and transported medical data to different offices throughout the region as well as go to other facilities to extend help.
- Worked with 16 professionals and 70+ patients daily and assisted in keeping the office running efficiently efficient work environment.
- Curated in-office themes throughout the year to elevate patients in-office experience.
Cocktail Waitress – Diablos & Casino Floor
MGM National Harbor
06.2022 - 09.2023
- Maintained knowledge of food and drink menus to give personalized recommendations to all guests.
- Assisted managers on every shift with mapping out floor plans and shift sections for.
- Ensured efficient service to guests and large parties for casino events.
- Proficient in building relationships with guest and recommending luxury upscale liquor.
- Aided servers by running food and drinks during peak hours throughout the shift.
Physical Therapy Technician
4 Oaks Physical Therapy
11.2021 - 08.2022
- Disinfected surfaces and equipment with EPA approved products and organized tools throughout the clinic to ensure a safe environment.
- Effectively assisted post-surgery patients around the clinic from getting to one workout station to the next.
- Demonstrated at-home exercises to patients to ensure they fully understand the technique.
- Carefully placed stimulus pads on patients and help patients with essential medical equipment to satisfy patients' needs.
- Engaged and maintained positive relationships throughout the office.
- Trained new employees on daily functions of the outpatient clinic and how to carefully handle post-surgery patients.
- Encouraged patients through their exercises to improve their experience and maintain recurring visits until they are fully recovered.
Bay Host and Event Ambassador
Topgolf National Harbor
08.2020 - 06.2022
- Lead private events and ensured events ran smoothly and assisted colleagues by providing necessary materials and information to guarantee their event ran smoothly and they were set for success.
- Trained new employees with the daily tasks and how to maximize on guest experience.
- Maintained a high guest satisfaction score each month by getting positive guest reviews and exceeding company expectations.
- Demonstrated to guests how to play different levels of the game and taught safety protocol along with provided friendly service.
- Strategized ways to implement efficiency and teach ambiance present ability to the team.
Administrative Assistant
Old Dominion University Student Success Center
09.2018 - 03.2020
- Delivered exceptional front-desk support by welcoming 100+ patrons daily, creating a positive and resourceful environment for students, staff, and visitors.
- Answered and triaged 50+ phone calls per day, providing effective customer service, resolving inquiries, and escalating complex issues to appropriate staff as needed.
- Scheduled and confirmed 30+ weekly advising appointments, managing multiple calendars and reducing scheduling conflicts.
- Managed and regularly updated the Student Success Center website to ensure all information remained current and accessible for a student population of 5,000+.
- Assisted with tracking student attendance, program participation, and follow-ups using internal databases, helping advisors monitor student progress.
- Drafted and proofread emails, student resources, and internal communications on behalf of advisors and department leadership.
- Created and maintained organized filing systems (both physical and electronic), ensuring compliance with university recordkeeping policies.
- Coordinated logistics for on-site student workshops and events, including room reservations, supply orders, and communication with facilitators.
- Partnered with advisors to develop individualized strategies for students, contributing to improved academic outcomes and engagement.
- Directed patrons throughout the facility, serving as a reliable resource for campus information and student support services.
Timeline
Executive Administrative Assistant
Luminis Health Pathways
08.2025 - Current
Front Desk Supervisor
Luminis Health Orthopedics
06.2024 - 07.2025
Administrative Specialist
Luminis Health Multi-Specialty Suite
10.2023 - 05.2024
Patient Access Representative Lead
Medstar Shah Medical Group
10.2022 - 09.2023
Cocktail Waitress – Diablos & Casino Floor
MGM National Harbor
06.2022 - 09.2023
Physical Therapy Technician
4 Oaks Physical Therapy
11.2021 - 08.2022
Bay Host and Event Ambassador
Topgolf National Harbor
08.2020 - 06.2022
Administrative Assistant
Old Dominion University Student Success Center
09.2018 - 03.2020