Tamar L Stauffer
Fort Lauderdale,FL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Independent Insurance Agent
Prestige Trucking
12.2023 - Current
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Boosted sales revenue by building strong relationships with clients and identifying cross-selling opportunities.
- Streamlined underwriting process for faster policy issuance, improving overall efficiency in client-facing operations.
- Developed comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
- Collaborated with underwriters to negotiate favorable terms for clients, resulting in increased policy retention rates.
Insurance Account Manager
John Galt Insurance Agency
03.2023 - 12.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
General Manger
Xfinity Comcast
07.2021 - 03.2023
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management
- Designed sales and service strategies to improve revenue and retention
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Taught alertness and security tactics to reduce theft and losses
- Recruited, interviewed and hired qualified staff for open positions
- Trained employees on duties, policies and procedures
- Conducted employee evaluations to provide adequate feedback and recognize quality performance
- Created schedules and monitored payroll to remain within budget
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Recruited, trained and empowered employees to achieve key performance indicators
- Tracked monthly sales to generate reports for business development planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Sales Manager
Sprint/T-Mobile
01.2019 - 02.2021
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Performed sales consultations and educated clients on products and services
- Analyzed business and sales targets using critical problem-solving skills
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners
- Analyzed competitors' successes and failures, evaluating impact on market
- Established new accounts and serviced existing accounts maintaining professional relationships.
Sony Experience Expert
Best Buy
09.2015 - 04.2019
- Organized store by returning merchandise to proper areas and restocked displays
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Stayed up to date on store promotions, payment policies and security practices
- Recommended optimal merchandise based on customer needs and desires
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education
Associate of Business Administration - Business Administration
Broward College
Fort Lauderdale, FL2018
Skills
- Licensed Insurance Agent
- Sales expertise
- Sales Strategy Development
- Goals and Performance
- Insurance product knowledge
- Goal-oriented mindset
- Lead Development
- CRM Software
- Policy analysis
- Revenue Generation
- Coaching and Mentoring
- Windows, Macintosh, Microsoft Office (Word, PowerPoint, Excel)
Certification
- Licensed - Florida 2-20 Property and Casualty
- Certified - Microsoft Office
Additional Information
- HONORS & AWARDS - Blue Oval Ford Scholarship Jan 2016
Timeline
Independent Insurance Agent
Prestige Trucking
12.2023 - Current
Insurance Account Manager
John Galt Insurance Agency
03.2023 - 12.2023
General Manger
Xfinity Comcast
07.2021 - 03.2023
Sales Manager
Sprint/T-Mobile
01.2019 - 02.2021
Sony Experience Expert
Best Buy
09.2015 - 04.2019
Associate of Business Administration - Business Administration
Broward College
- Licensed - Florida 2-20 Property and Casualty
- Certified - Microsoft Office
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