Summary
Overview
Work History
Education
Skills
Timeline
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Tamarra Colbert

3055 Riviera Ct Se,MI

Summary

Accomplished Medical Technician with a proven track record at Apira Place Of Breton, excelling in HIPAA compliance and direct patient care. Skilled in data analysis and ADP, alongside exceptional proficiency in managing high-stress situations and fostering patient rapport. Demonstrated ability to enhance team efficiency and patient satisfaction through effective communication and empathetic service. Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Overview

9
9
years of professional experience

Work History

Medical Technician

Apira Place Of Breton
03.2021 - 08.2024
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Administered medications and performed basic and advanced patient assessments.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.

Psychiatric Technician

Pine Rest Christian Mental Health Services
07.2021 - 05.2024
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.

Customer Service Representative

Farmers Insurance Company
04.2020 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Dining Room Server

Clarks Retirement Community
01.2016 - 05.2019
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Built long-lasting relationships with residents.
  • Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
  • Took orders and delivered food items to residents in main dining room.
  • Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.

Education

Miller-Motte Online College
Wilmington, NC
01.2021 - 05.2021

High School Diploma -

East Kentwood High School
Kentwood, MI
05.2020

Skills

HIPAA Regulations

Direct Patient Care

Immunohistochemical testing

Call Center Operations

Data Analysis

Proficiency in ADP and Microsoft Excel

Staff Training and Development

Timeline

Psychiatric Technician

Pine Rest Christian Mental Health Services
07.2021 - 05.2024

Medical Technician

Apira Place Of Breton
03.2021 - 08.2024

Miller-Motte Online College
01.2021 - 05.2021

Customer Service Representative

Farmers Insurance Company
04.2020 - 01.2021

Dining Room Server

Clarks Retirement Community
01.2016 - 05.2019

High School Diploma -

East Kentwood High School

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Tamarra Colbert