Tamarra Ellis
Administrative Professional
Easton,PA
Summary
Versatile Administrative Assistant with over 4 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, Organized, dedicated, punctual and productive professional with Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Administrative Professional
Easton Area School District
Easton, PA
10.2015 - Current
- Ensure field trips and athletic trips are scheduled and staffed
- Receives, Screens and routes telephone calls and messages.
- Assist in securing drivers/substitutes
- Review and Send Bus Videos to respective parties
- Handout Assignments and Convert daily lineup
- Assist with daily functions including, but not limited to, payroll, school calendar changes, and driver and mechanic license documentation
- Compiles information for state reports
- Maintains daily schedule of drivers ( Hands out assignments & daily line up conversion)
- Dispatching and Payroll
Customer Service Associate
PNC Bank
Easton, PA
01.2015 - 10.2015
- Achieved and consistently exceeded revenue quota through product and service promotion
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Created strategies to develop and expand sales of services to existing customer
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Maintained teller drawer to perform bank transactions.
Customer Service Representative
CVS Health
Easton, PA
06.2011 - 01.2015
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Education
Bachelor of Science - Business Management
East Stroudsburg University Of Pennsylvania
East Stroudsburg, PA 08.2006 - 05.2012
Skills
Office administration
Great Typing Skills
Multi-line phone proficiency
Supervising staff
Documentation and reporting
Filing and data archiving
Time management
Recordkeeping
Sorting and labeling
Employee timesheet processing
Timeline
Administrative Professional
Easton Area School District
10.2015 - Current
Customer Service Associate
PNC Bank
01.2015 - 10.2015
Customer Service Representative
CVS Health
06.2011 - 01.2015
Bachelor of Science - Business Management
East Stroudsburg University Of Pennsylvania
08.2006 - 05.2012