Tamarra Goodwin
Cincinnati,OH
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Airy Opco LLC
Cincinnati, OH
09.2019 - Current
- Achieved high levels of client satisfaction by effectively addressing inquiries, resolving complaints, and disseminating information on healthcare services.
- Managed all paperwork involved in medical claims processing such as authorizations, referrals, and pre-certifications.
- Maintained data accuracy through verification of patient demographics during entry.
- Responsibly managed inbound calls, offering information and coordinating services for patients and healthcare establishments.
Patient Care Coordinator
FDZ Consulting LLC
Cincinnati, OH
07.2023 - 06.2024
- Executed administrative responsibilities involving document organization, phone handling, and appointment coordination.
- Maintained accurate documentation of patient care activities through electronic health record systems.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Patient Care Technician
Good Samaritan Hospital Medical Center
Cincinnati, OH
03.2014 - 09.2019
- Arranged patient documentation for admission process.
- Assisted in the coordination of patient admissions, discharges, and transfers.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Maintained accurate records of patient information in charts and provided regular updates to interdisciplinary care team.
- Arranged patient appointments and coordinated necessary follow-up visits.
Education
High School Diploma -
Colerain High School
Cincinnati, OH06-2014
Skills
- Claims Processing
- Typing 65 WPM
- Strong interpersonal skills
- Follow-up skills
- Medical terminology knowledge
- Insurance Verification
- Record maintenance
- Appointment Scheduling
- Customer Service
- Phone and Email Etiquette
- Registration and Admissions
- Post-Discharge Care Coordination
References
References available upon request.
Timeline
Patient Care Coordinator
FDZ Consulting LLC
07.2023 - 06.2024
Healthcare Customer Service Representative
Airy Opco LLC
09.2019 - Current
Patient Care Technician
Good Samaritan Hospital Medical Center
03.2014 - 09.2019
High School Diploma -
Colerain High School
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