Tamarra Roberson
Whitestone,NY
Summary
Results-driven Shift Supervisor with expertise in conflict resolution and compliance assurance. Skilled in staff supervision and training development, ensuring high standards in mediation practices.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Shift Supervisor/ Fire Safety Coordinator
Community Mediation Services, Inc
Jamaica, New York
10.2023 - Current
- Supervised daily operations to enhance staff performance in community mediation settings.
- Trained new employees on mediation techniques and organizational policies.
- Coordinated schedules and resources to optimize conflict resolution sessions.
- Facilitated communication between team members and clients effectively.
- Ensured compliance with mediation standards and best practices consistently.
- Resolved staff conflicts promptly to sustain a positive work environment.
- Developed training materials to enhance staff skills in mediation processes.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Evaluated and performed equipment maintenance to support operational goals.
- Resolved conflicts between staff members in a timely manner.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Conducted monthly fire drills to ensure staff preparedness in emergency situations..
School Aide
New York City Department Of Education, New York
Queens , NY
11.1999 - 09.2023
- Supported individual students with special needs during instructional time, fostering improved learning outcomes.
- Communicated daily with parents to update on student progress and address needs.
- Monitored student behavior in hallways, cafeterias, and playgrounds to ensure safety.
- Helped supervise recess times to ensure that all students were participating safely.
- Intervened to de-escalate conflicts between students or with staff.
- Maintained detailed records of student progress, attendance, and behavioral issues to monitor student development.
- Managed classrooms and coordinated documents, reducing clerical workload for teachers.
- Answered incoming phone calls to assist with inquiries and provide information.
Education
GED -
Vocational Training Center
Queens, NY06-1998
Skills
- Fire safety protocols
- Conflict resolution
- Staff supervision
- Training development
- Compliance assurance
- Schedule coordination
- Operational Oversight
- Customer service
- Record Keeping
- Microsoft Office
- Problem Solving
- Attention to Detail
Certification
- F02- New York City FDNY -Nov 2024
- F80- New York City FDNY -Jan 2025
- AED, CPR & First Aide -2024
- Food Handlers - 2023
- Mandated Reporter- 2023
- Suicide Prevention- 2025
- Reasonable Accommodation Certification - 8/2026
- CARES ACCESS
Timeline
Shift Supervisor/ Fire Safety Coordinator
Community Mediation Services, Inc
10.2023 - Current
School Aide
New York City Department Of Education, New York
11.1999 - 09.2023
GED -
Vocational Training Center