TAMARRAW REDFERN

• Facilitated administrative tasks for all engagements, including scheduling meetings and updating reports through Smartsheet.
• Conducted monthly audits to verify adherence to program guidelines, improving delivery and maintaining project success.
• Coordinated onboarding and offboarding procedures for project management office (PMO) projects and resources.
• Leveraged Excel to track key performance indicators (KPIs) and manage financials for multi-million dollar engagements, maintaining budget compliance.
• Administered updates to methodology versions within the intellectual repository, leading to more efficient project execution.

Key Project: Network Hardening and Segmentation

• Administratively support six workstreams by scheduling meetings, documenting key decisions, updating risk logs and status reports as required
• Utilize SharePoint to track program related artifacts ensuring all documents are updated
• Reporting monthly metrics, updating forecast and maintain resource related information for team utilizing Excel and EPIC

Key Project: Wholesale Flood Operations Processes

• Supported strategic work activities for testing processes working with audit, testers and flood centers.
• Served as primary point of contact coordinating assigned testing efforts for operations.
• Schedule and attend weekly status calls, facilitate as required and perform administrative project tasks.
• Created workflows for reporting and tracking new loans and insurance renewal population within SharePoint.
• Documentation of key decisions and approvals from client maintaining tracking logs for audit purposes.

Key Project: Application Remediation

• Supported all enterprise CIO lines of business that were accountable for actual remediation activities that impact applications, databases and servers.
• Imported extension data into SharePoint for daily review and approval by project managers and integration teams.
• Engaged with initiatives and application teams, as needed, for research, analysis, and support.
• Monitored and managed mailboxes for change logs of published and unpublished events.
• Utilized application management tool (AMCT) and SharePoint to add, calendar, modify, and update tasks for applications.

Key Project: e-Commerce

• Provided coordination support for five workstreams in the form of information gathering, data retrieval and documenting processes
• Setup Confluence site to host program documents, reports and all relative information
• Responsible for scheduling, creating PowerPoint decks, meeting minutes and action items
• Tracked and updated resource calendars and time within PowerSteering project tool

Key Project: Exchange 2016 Migration (210K users)

• Analyzed legacy public folder infrastructure to identify risks and challenges before the environments conversion to the new Exchange platform
• Scheduled meetings with business units to discuss the scope of the migration of Public Folders from a communication aspect and offer recommended workflow solutions
• Assisted project manager with scheduling, agendas, scribing, migration tracking, issue logs and updating SharePoint with required documentation
• Facilitated daily checkpoint meetings as required by project manager for various Enterprise Messaging applications.

Key Project: Data Center

• Worked closely with infrastructure architect on HCL ticketing process, tracking and providing status updates
• Assisted with new data center coordination effort correlating applications to development managers
• Created and manage project documentation including resource consumption sheet, status reports, action and issue logs
• Cross-trained on change management processes creating scope and request for change documents.

• Collaborated with system engineers to gather requirements for internal team marketing site
• Served as SharePoint site moderator to enhance website to host project documents, reports, and related information including project timelines, roadmaps and metrics
• Developed, configured and maintained document libraries, enterprise lists and site collections, using MS PowerPoint, SharePoint and Visio
• Created process for vendor patch notifications and accompanying engineer review and resolution

Key Project: Windows 7 Deployment

• Ensured project goals were accomplished on time and on budget by maintaining document control, performing database management
• Tracked project activities and team communications for 850 people in multiple locations in the southeastern US
• Provided support to 17 groups of internal business customers to validate user information, PCs, and applications for migration from Windows XP to Windows 7
• Maintained project lists, issues tracker database, and close out documentation within SharePoint
• Utilized inventory and asset management tracking tools to provide daily activity reports to the project team

Key Project: TRICARE – PGBA Claim Operations system enhancements

• Provided project support for up to five (5) concurrent projects using waterfall methodology from design to post implementation, ensuring project deliverables were completed on budget, within scope, and in accordance with CMMI standards
• Facilitated effective communication among all parties involved in the project, including preparing agendas, documenting key decisions, and maintaining risk and action logs
• Assisted with the management of issues throughout the software life cycle and ensured appropriate documentation was tracked for audit purposes according to project standards
• Provided weekly status reports to both external and internal stakeholders
• Worked with developers, programmers, testers, and operations staff to ensure access to applications was set up properly