Tamarri Flagg
Las Vegas,NV
Summary
Dedicated and results-driven customer service professional with over 5 years of experience in providing outstanding customer support. Known for my strong communication skills, empathy, and ability to resolve complex issues with a calm and patient demeanor. Adept at managing high call volumes, handling challenging situations, and consistently exceeding performance metrics. Proven track record of building strong customer relationships and fostering customer loyalty. Eager to contribute my expertise in delivering top-tier customer service to ensure customer satisfaction and drive business growth.
Overview
5
5
years of professional experience
Work History
Member Service Representative
TTEC (USAA)
Las Vegas, NV
03.2023 - Current
- Provide exceptional customer service to USAA credit cardholders through various channels, such as phone, email, or chat, assisting them with inquiries, concerns, and account-related issues.
- Handle credit card account transactions, including processing new card applications, credit limit adjustments, balance transfers, and account closures in accordance with USAA's policies and procedures.
- Assist customers in understanding their credit card statements, explaining fees, and helping them make payments, set up automatic payments, or establish payment arrangements.
- Monitor customer accounts for potential fraudulent activities, such as unauthorized transactions or suspicious account behavior. Take appropriate actions to protect customers and USAA from fraud.
- Investigate and resolve billing disputes, incorrect charges, and other account discrepancies following USAA's dispute resolution policies.
- Evaluate customer creditworthiness and make decisions regarding credit limit increases, decreases, or other changes as necessary.
- Offer financial advice and guidance to customers, including assistance with debt management and budgeting.
- Stay informed about USAA's credit card offerings, promotions, and benefits. Provide information to customers and encourage the use of USAA credit cards.
- Ensure compliance with all relevant laws and regulations governing credit card servicing and maintain strict adherence to USAA's policies and procedures.
- Stay up-to-date on changes in USAA's credit card terms, conditions, and policies, as well as industry trends and best practices.
Financial Services Representative
Nordstrom Credit Card Services
Las Vegas, NV
09.2022 - 01.2023
- Meet with clients to assess their financial goals, needs, and risk tolerance. Provide personalized financial guidance and recommendations.
- Provide exceptional customer service by assisting Nordstrom credit cardholders with inquiries, concerns, and account-related issues through phone calls, emails, or chat.
- Handle credit card account transactions, including processing new card applications, credit limit adjustments, balance transfers, and account closures, following Nordstrom's policies and procedures.
- Assist customers in understanding their credit card statements, explaining fees, and helping them make payments, set up automatic payments, or establish payment arrangements.
- Monitor customer accounts for potential fraudulent activities, such as unauthorized transactions or suspicious account behavior. Take appropriate actions to protect customers and Nordstrom from fraud.
- Stay up-to-date on changes in Nordstrom's credit card terms, conditions, and policies, as well as industry trends and best practices.
Money Service Representative /Checker
Smith's Food & Drug
Las Vegas, NV
08.2018 - 09.2022
- Performed daily balancing of cash drawer and money center operations.
- Assisted customers with check cashing, bill payment, and money orders.
- Prepared and checked cashier register tills.
- Completed daily reports on services given.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Checked customer items at the register to ensure accuracy of pricing and quantity.
- Scanned barcodes on customer items to record prices in the register system.
- Managed cash register operations using POS system and processed sales and returns.
- Offered customers carry-out service at completion of transaction.
Education
HIGHSCHOOL DIPLOMA - Communication Arts
ALEXANDER HAMILTON HIGH SCHOOL
Los Angeles, CA06.2014
Skills
- Microsoft Office365
- Type 55 WPM
- Internet Savvy
- DocuSign
- Google Docs
- HIPPA Certified
- Call center
- Windows
- Security Awareness
- Adobe
- JavaScript
- Privacy and Data Protection
- Virtual Private Network (VPN)
- Adherence to Policies
- Excellent Communication
- Problem-Solving
- Active Listening
- Empathy
- Multitasking
- Time Management
Timeline
Member Service Representative
TTEC (USAA)
03.2023 - Current
Financial Services Representative
Nordstrom Credit Card Services
09.2022 - 01.2023
Money Service Representative /Checker
Smith's Food & Drug
08.2018 - 09.2022
HIGHSCHOOL DIPLOMA - Communication Arts
ALEXANDER HAMILTON HIGH SCHOOL
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