Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strategic Account Executive/Account Manager with proven success increasing sales and revenue through developing loyal client relationships through account management.
Overview
6
6
years of professional experience
Work History
Account Executive
Jobble, Inc
Boston, MA
03.2022 - 04.2023
Demonstrated experience selling complex business applications/technology solutions at the C-Suite level
Daily use of SaaS
Communicated with supporting departments to ensure all requirements had been met
Collaborating with internal teams, such as marketing and product development, to ensure client satisfaction
Maintaining accurate records of sales activity and client information
Implemented solutions to help remove barriers which resulted in improved production rate, problems being solved, which in turn minimized negative impacts
Maintained updated knowledge of changing industry, standards and trends related to accounts
Created new revenue streams by increasing market coverage while driving company profits.
Utilized CRM to collect, organize and manage sales data and customer information.
Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
Revived dormant accounts by re-establishing relationships with key decision-makers.
Demonstrated and explained product features and benefits to overcome customer objectives.
Monitored KPIs to assess customer engagement.
Developed plans and strategies to grow business and achieve company portfolio goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Business Development Manager
Hire Dynamics
Savannah, GA
02.2019 - 12.2021
Partnered with my clients' to meet their business objectives
Participated in local professional business and civic organizations to promote company recognition
Taken a leadership role in the business community
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
Facilitated and managed business development plan based on market and industry research
Maintained meticulous client notes in Salesforce system
Leveraged cold calling, in-person visits and referrals to build leads
Elevated client retention rate through exemplary and consistent service
Worked with branches to implement cross business opportunities
Utilized a consultative sales strategy to effectively overcome client objections
Met and exceeded set Benchmark expectations GP/GM
Prepared sales presentations or proposals to explain product specifications or applications.
Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
Membership Coordinator/Customer, Service Savannah
St Joseph's/Candler Hospital
02.2017 - 01.2019
Direct phone and in-person requests for information
Analyzed employment-related data and prepared reports
Prepare internal correspondence through monthly invoicing and billing
Participates in tracking monthly budgets and compiling stats using spreadsheets
Organizing and maintaining accurate schedules and member records
Scheduling consults with patients in weight loss programs
Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas
Recommended improvements in products, service, and billing methods to management to prevent future problems
Utilized job-related software to prepare change of address records and issue service discontinuance orders
Oversaw warranty counseling process to manage expense controls.
Trained new team members on service processes to increase productivity.
Education
Bachelor of Nutritional Science - Nutrition
Kaplan University
01.2012
Skills
Relationship building with clear communication, and ability to establish rapport with both clients, and team members
Problem resolution with the ability of critical thinking
Outstanding customer service
Prepared and delivered successful presentations
Proposed and negotiate deals
Take initiative to constantly seek solutions
Time Management while prioritizing and planning process improvement
Understand client needs, negotiate cost and services
Customer Relationship Management
Budget Development, research and analysis, with organizational skills
Adaptability, flexibility and the ability to maintain effectiveness during change
Excellent with Microsoft Office applications
Strong interpersonal, and articulate oral and written communication skills
Proficiency with CRM/SaaS software and an aptitude for learning new systems
Strategic Planning
Account oversight and management
Negotiation and Conflict Resolution
Forecast preparation
Systems and software programs
Staff Management
Sales quota achievement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“If you're always trying to be normal, you will never know how amazing you can be.”