Tamasjeia Villines

enter required data and documentation into NCFAST (North Carolina Families Accessing Services through Technology) and other electronic systems to determine eligibility for Family and Children Medicaid benefits.
* Manage queues and workflows in these systems.
* Assess information provided to determine initial and/or ongoing eligibility for assigned program(s).
* Conducts interviews as required by program rules.
* Respond to client inquiries, phone calls, emails, and requests for information; provide required notification of information needed and case outcome.
* Completes day sheets, timesheets, and case action forms.

Attends staff meetings; participates in department and unit workgroups.
* Completes county and program training, both optional and required.
* Logs hearing requests timely, completes hearing summaries and attends hearings.
* Performs other duties as assigned.

Receiving, processing, and reviewing applications for public assistance

Interviewing applicants, researching and verifying information, and determining eligibility

Informing clients of their rights and obligations, and of available programs and services

Making referrals to appropriate programs or agencies

Maintaining case logs, preparing and maintaining files and records, and entering data into computer systems

Responding to changes in client situations, and to information from other sources

Preparing reports and other correspondence

Providing technical expertise to medical personnel and social work staff

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

*2nd shift position worked as a 2 Job*

• Improved efficiency by streamlining insurance verification processes for patient intake.
• Contributed to office productivity by managing high volumes of inbound calls for insurance verifications.
• Maintained up-to-date knowledge of insurance policies, regulations, and industry trends to provide accurate information to clients.
• Streamlined internal communications between departments through effective use of email, phone calls, and in-person meetings to discuss insurance verification updates or concerns.
• Promoted positive client relationships through empathetic communication and meticulous attention to detail during the verification process.
• Increased overall accuracy of billing department''s work through close collaboration with colleagues on complex cases requiring additional research or clarification on coverage specifics.
• Facilitated timely patient care by verifying insurance benefits prior to appointments.
• Supported efficient workflow within the office by organizing verification documents and maintaining electronic records systems.
• Ensured regulatory compliance by maintaining confidentiality of sensitive patient information during the verification process.
• Demonstrated commitment to professional development by attending industry conferences, workshops, and webinars focused on current trends in health insurance management strategies.
• Enhanced customer satisfaction with prompt and accurate insurance verifications for medical services.
• Achieved faster claim processing times through diligent follow-up on pending authorizations and referrals.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
• Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
• Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Answering inbound and outbound calls, Schedule services and disconnections,

Assisting clients with making payments and if necessary providing installments for light bill,

Following policy and protocols, Keeping information confidential