Summary
Overview
Work History
Education
Skills
Timeline
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Tamatha Chandler

LEAGUE CITY,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to improve results. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to organizational success. Specializing in quality, speed and procedural optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.

Overview

16
16
years of professional experience

Work History

Healthcare Front and Back Office

Kelsey Seybold
04.2007 - 03.2009


  • Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
  • Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
  • Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines.
  • Cross-trained in front-office procedures to back up reception staff.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Collected detailed patient information.
  • Used EPIC to maintain and update medical records.
  • Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.

Travel Agent Assistant

AMEX
11.1998 - 10.2002


  • Coordinated international travel arrangements.
  • Handled complex international bookings with precision.
  • Performed weekly airline reports to ensure proper procedures.
  • Liaised with airlines to confirm reservations and troubleshoot any issues that arose.
  • Established a reputation as a reliable resource for colleagues seeking assistance with challenging bookings or unique situations requiring creative solutions.
  • Consistently met or exceeded performance targets by staying focused on key priorities and managing time effectively throughout the day.
  • Proactively reached out to airlines to proactively resolve issues.
  • Streamlined booking processes for more accurate and timely reservations, improving overall service quality.

Office Manager

Buchanan A/C
09.1997 - 07.1998
  • Handled sensitive information with discretion, preserving confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated accounts, created company database, and managed relationships with outside sales representatives.

Call Center Representative

Answering Associates
06.1993 - 08.1997
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

GED -

Alvin Community College
Alvin, TX

Skills

  • Maintaining confidentiality
  • Critical Thinking
  • Problem-solving abilities
  • Call center experience

Timeline

Healthcare Front and Back Office

Kelsey Seybold
04.2007 - 03.2009

Travel Agent Assistant

AMEX
11.1998 - 10.2002

Office Manager

Buchanan A/C
09.1997 - 07.1998

Call Center Representative

Answering Associates
06.1993 - 08.1997

GED -

Alvin Community College

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Tamatha Chandler