Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamatha Johnson

Huntsville,AL

Summary

Experienced Server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Skilled

Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.

Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

21
21
years of professional experience

Work History

Server

Big Spring Cafe
Huntsville, AL
08.2019 - Current
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Prepared checks, itemizing total meal costs and taxes.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Front End Customer Service Manager

Toys"R"Us
Huntsville, AL
03.2008 - 06.2018
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Entered time and attendance logs in preparation for payroll.
  • Maintained adequate staffing to meet objectives within budget.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.

General Manager

Beauregards
Huntsville, AL
08.2002 - 02.2008
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Adhered to company food, safety, quality and sanitation policies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Coordinated maintenance and repair of food service equipment.

Education

Some College (No Degree) - Nursing

J.F. Drake State Community And Technical College
Huntsville, AL

Skills

  • Order Accuracy
  • Quality Control
  • Food Safety Understanding
  • Rapport Building
  • Time Management
  • Customer Service
  • Cost Reductions
  • Budget Forecasts
  • Deadline-Oriented

Timeline

Server

Big Spring Cafe
08.2019 - Current

Front End Customer Service Manager

Toys"R"Us
03.2008 - 06.2018

General Manager

Beauregards
08.2002 - 02.2008

Some College (No Degree) - Nursing

J.F. Drake State Community And Technical College

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Tamatha Johnson