Tamatha Polk-Henderson

• Perform highly responsible and complex administrative assignments involving a wide variety of independence
• Greet and sign in visitors for court
• Maintain excellent interpersonal and communication skills when dealing with business customers and visitors coming into the court
• I answer telephone calls and direct them to appropriate personnel
• When dealing with the court system, provide a detailed understanding of best security policies, practices, and the law
• I answer questions from visitors in person and on telephone calls
• Schedule clients/case managers' appointments for court
• Set up a time for court cases to be heard by a judge
• Reproduce case files by copying, scanning, filing, and stamping the date received and filed
• Create and maintain complex records and databases, resolve complaints and challenging problems, administer programs and processes specific to the department, and liaison regarding program support
• Provide continuous communication with the Youth Court Administration and families involved within the court system
• Monitor families and ensure that the Community Services Unit is meeting their needs
• Responsible for clerical and administration experience in the office, including data processing applications filing, and records keeping of juveniles
• Knowledge of office practices, procedures, and clerical processes; good understanding of data processing applications; skill in operating various office machines; ability to plan, organize, and maintain workflow; work independently; exercise judgment in supplying information from files and records; establish and maintain effective working relationships; communicate effectively both verbally and in writing; preparation of statistical reports; ability to evaluate data obtained and recommend appropriate action
• Able to multitask and cope with high volume and time-critical work environments
• Nine (9) years of experience working with judicial staff in the court system, knowledge of court procedures, legal terminology, and the legal requirements of processing court documents
• Knowledge of MS Outlook and MS Word
• Manage equipment and supplies in the Order of Protection Center located at the Vicksburg-Warren Youth Court
• Provide information to families seeking an Order of Protection

I worked independently to meet tight deadlines and often shifted priorities to take on various work and changing deadlines for the court system docket cases

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Maintained inventory of office supplies and placed orders.
• Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Implemented new CRM system to track client interactions, improving response times and client satisfaction.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Conducted research for project proposals, compiling information that supported winning bids.
• Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
• Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
• Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
• Contributed to policy updates, researching regulations to ensure company compliance.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
• Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
• Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Improved document processing speed by introducing automated templates for routine correspondence.
• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Volunteered to help with special projects of varying degrees of complexity.
• Established administrative work procedures to track staff's daily tasks.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Liaised between clients and vendors and maintained effective lines of communication.
• Performed research to collect and record industry data.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

• Perform highly responsible and complex administrative assignments involving a wide variety of independence
• Create and maintain difficult records and databases, resolve complaints and challenging problems, administer programs and processes specific to the department, and liaison program support
• Provide continuous communication with Juvenile Court Administration and families involved within the court system
• Monitor families and ensure that the Community Services Unit is meeting their needs
• Responsible for clerical and administrative experience in the office, including data processing applications filing, and records keeping of juveniles
• Provide a detailed understanding of best security policies, practices, and the law when entering a building
• Knowledge of office practices, procedures, and clerical processes; good understanding of data processing applications; skill in operating various office machines; ability to plan, organize, and maintain workflow; work independently; exercise judgment in supplying information from files and records; establish and maintain effective working relationships; communicate effectively both verbally and in writing; preparation of statistical reports; ability to evaluate data obtained and recommend appropriate action
• Able to multitask and cope with high volume and time-critical work environments
• Knowledge of MS Outlook and MS Word
• Manage equipment and supplies in the Order of Protection Center located at the Vicksburg-Warren Juvenile Center
• Provide information to families seeking an Order of Protection
• I handled confidential information with the discretion required
• I have a keen and observant eye to ensure any suspicious activity around the building at the detention center is reported and handled promptly
• Acted with integrity and in a professional manner handling any situation
• Ability to operate emergency equipment and intruder detection systems
• Experience in working with security equipment such as alarm and monitoring equipment and telephones