Tamatha Schroeder
Muscatine,Iowa
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Detailed cleaner
TDS Personal Cleaning Services
01.2008 - Current
- Providing specialized cleaning services personalized for each household
- Built a clientele for construction cleanups and gained referrals from satisfied, repeat customers.
- Ensured compliance with safety regulations, properly handling and storing hazardous materials according to guidelines.
- Supported team members by sharing knowledge on best practices for effective and safe use of cleaning products and equipment.
- Developed customized cleaning plans tailored to each client''s unique needs and preferences, resulting in higher satisfaction rates.
- Increased client retention rate by establishing trust through consistent delivery of exceptional services.
Food Service/Assistant Cook
Muscatine County Sheriff's Office
09.2015 - 04.2016
- Preparing and cooking foods per established health standards for inmates with specific dietary needs
- Supervising inmates working in the kitchen and ensuring proper meal distribution.
Customer Service Representative (2nd Shift)
Fabricators Plus
07.2014 - 02.2015
- Worked independently, responsible for daily input of product shipments onto trucks to meet departure deadlines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Order Picker (Temporary position)
Nordstrom Direct Warehouse
05.2013 - 08.2013
- Picking and tagging ordered merchandise
- Precise tracking and inputting information for accurate order fulfillment.
Customer Service-Food and Beverage
Salvatore's Italian Restaurant
05.2012 - 05.2013
- Providing excellent customer service, calculating dining checks, food preparation, and maintaining cleanliness.
Clerical/Office Assistant/Personal Cleaning Services
Muscatine Tax Service
01.2009 - 08.2011
- Temporary/seasonal office work involving answering phone lines, scheduling appointments, and assisting with tax preparation.
Customer Relations Manager/Bookkeeper
Mills Marine, LLC.
05.2005 - 10.2008
- Customer service, merchandising, bookkeeping, and website management for a recreational vehicle sales and maintenance business.
Financial Service Representative/Merchant Credit Card Services Manager
1st National Bank of Muscatine
11.2002 - 05.2005
- Handling various financial transactions, managing sales and recruiting of merchant credit card accounts, and providing excellent customer service.
Education
No Degree - Sociology
Red Rocks Community College
Denver, COSkills
- Problem-solving abilities
- Computer Proficiency
- Customer Service
- Conflict Resolution
- Prioritization
- Critical Thinking
- Data Entry
- Customer Relations
References
Furnished upon request.
Timeline
Food Service/Assistant Cook
Muscatine County Sheriff's Office
09.2015 - 04.2016
Customer Service Representative (2nd Shift)
Fabricators Plus
07.2014 - 02.2015
Order Picker (Temporary position)
Nordstrom Direct Warehouse
05.2013 - 08.2013
Customer Service-Food and Beverage
Salvatore's Italian Restaurant
05.2012 - 05.2013
Clerical/Office Assistant/Personal Cleaning Services
Muscatine Tax Service
01.2009 - 08.2011
Detailed cleaner
TDS Personal Cleaning Services
01.2008 - Current
Customer Relations Manager/Bookkeeper
Mills Marine, LLC.
05.2005 - 10.2008
Financial Service Representative/Merchant Credit Card Services Manager
1st National Bank of Muscatine
11.2002 - 05.2005
No Degree - Sociology
Red Rocks Community College
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